The NHS complaints procedure: Perceptions of a recent convener

Journal of the Royal College of Physicians of London

Volumn 34, Issue 3, 2000, Pages 261-265

  Limerick, Sylvia R ^a  

^a NONE   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; EPIDEMIOLOGY; HEALTH CARE QUALITY; HUMAN; PATIENT SATISFACTION; PUBLIC HEALTH; PUBLIC OPINION; STANDARD; UNITED KINGDOM;

GREAT BRITAIN; HEALTH CARE SURVEYS; HUMANS; NATIONAL HEALTH PROGRAMS; PATIENT SATISFACTION; PUBLIC OPINION; QUALITY ASSURANCE, HEALTH CARE;

EID: 0034181193     PISSN: 00358819     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Review

References (14)

1. NHS Executive. Complaints: listening ... acting ... improving. Guidance on implementation of the NHS complaints procedure. London: DoH, March 1996.
2. Secretary of State for Health. Directions to NHS trusts, health authorities and special health authorities on hospital complaints procedures. March 1996.
3. Health Service Commissioners (Amendment) Act 1996. London: HMSO, 1996.
4. Procedures related to adverse clinical incidents and outcomes in medical care. House of Commons Health Committee, Sixth report, Vol I. London: HMSO, Oct 1999.
5. The Associate (The Newsletter of the National Association of Complaints Personnel, Health). Vol 1.3, 1997.
6. NHS Executive. Director of planning announces NHS complaints evaluation project. Press release, 25 Nov 1998.
7. National Consumer Council. NHS complaints procedures: the first year. Report of NCC, Sept 1997.
8. Wallace H, Mulcahy L. Cause for complaint? An evaluation of the effectiveness of the NHS complaints procedure. London: The Public Law Project, 1999.
9. The Associate (The Newsletter of the National Association of Complaints Personnel, Health). Vol 1.2, 1997.
10. Buckley M. Industrious Resolution. Health Service J 1997; 107(5558):32-3.
11. Personal communication from Convener's Trust.
12. Department of Health. Being heard: the report of a review committee on NHS complaints procedures (Chair: Professor A Wilson). London: DoH, 1994.
13. Marcovitch H. Diagnose and be damned. Br MedJ 1999;319:1376-7.
14. Procedures related to adverse clinical incidents and outcomes in medical care. House of Commons Health Committee, Sixth report, Vol II. London: HMSO, 1999, pp196-204.