Professional-development needs in Italy: Hoteliers identify the management skills that require improvement

Cornell Hotel and Restaurant Administration Quarterly

Volumn 41, Issue 2, 2000, Pages 72-78

  Formica, Sandro ^a   McCleary, Ken ^b  

^a TEMPLE UNIVERSITY   (United States)

^b VIRGINIA POLYTECHNIC INSTITUTE AND STATE UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0034165143     PISSN: 00108804     EISSN: None     Source Type: Journal    
DOI: 10.1177/001088040004100219     Document Type: Article

References (16)

1. 1 For specific details about Cornell's Professional Development Program, General Managers Program, and Advanced Management Program, contact: Office of Executive Education, School of Hotel Administration, Cornell University, 149 Statler Hall, Ithaca, NY 14853-6902, U.S.A. Phone: 607-255-4919; fax: 607-255-8749; e-mail: «exec_ed_hotel@cornell.edu»; «www.hotelschool.cornell.edu/execed».
2. 2 Thomas Baum, "Human-resources Concerns in European Tourism: Strategic Response and the E.C.," International Journal of Hospitality Management, Vol. 12, No. 1 (1993), pp. 77-88.
3. 3 There are essentially two distinct groups of hotel professionals in Italy: general managers and managing owners. Because there are few franchising organizations, chains, or hotels that are operated under management contracts in Italy, individual hotel owners either personally run their hotels (often with the help of family members) or they employ a professional general manager who works under the owner's direct supervision.
4. 4 Instituto Nazionale di Statistica, Statistiche del Turismo (Roma: ISTAT, 1997), pp. 63-126.
5. 5 Umberto Fragola, "Le Universitá, le Imprese e le Aree Professionali Nella Formazione dei Piani di Studi dei Diplomi Universitari," Rassegna di Studi Turistici, Vol. XXVIII, Nos. 1 and 2 (1993), pp. 87-89.
6. 6 Ibid.
7. 7 Instituto Nazionale di Statistica, pp. 63-126.
8. 8 Luciana Lazzeretti, "L'internazionalizzizione del Mercato Turistico/Alberghiero Italiano," Atti del Quinto Rapporto sul Turismo, Roma, 1993, pp. 223-261.
9. 9 Lazzeretti, pp. 223-261.
10. 10 See, for example: Thomas F. Powers, John W. Patterson, and Michiel R. Leenders, "Training at the Top: Developing Senior Managers for the Hospitality Industry," Cornell Hotel and Restaurant Administration Quarterly, Vol. 23, No. 4 (February 1983), pp. 65-71; Margaret Shaw and John Patterson, "Management-development Programs: A Canadian Perspective," Cornell Hotel and Restaurant Administration Quarterly, Vol. 36, No. 1 (February 1995), pp. 34-39; and Kathryn N. Ransom and Florence Berger, "Training for Small Hospitality Organizations," Cornell Hotel and Restaurant Administration Quarterly, Vol. 25, No. 2 (August 1984), pp. 69-74.
11. 10 See, for example: Thomas F. Powers, John W. Patterson, and Michiel R. Leenders, "Training at the Top: Developing Senior Managers for the Hospitality Industry," Cornell Hotel and Restaurant Administration Quarterly, Vol. 23, No. 4 (February 1983), pp. 65-71; Margaret Shaw and John Patterson, "Management-development Programs: A Canadian Perspective," Cornell Hotel and Restaurant Administration Quarterly, Vol. 36, No. 1 (February 1995), pp. 34-39; and Kathryn N. Ransom and Florence Berger, "Training for Small Hospitality Organizations," Cornell Hotel and Restaurant Administration Quarterly, Vol. 25, No. 2 (August 1984), pp. 69-74.
12. 10 See, for example: Thomas F. Powers, John W. Patterson, and Michiel R. Leenders, "Training at the Top: Developing Senior Managers for the Hospitality Industry," Cornell Hotel and Restaurant Administration Quarterly, Vol. 23, No. 4 (February 1983), pp. 65-71; Margaret Shaw and John Patterson, "Management-development Programs: A Canadian Perspective," Cornell Hotel and Restaurant Administration Quarterly, Vol. 36, No. 1 (February 1995), pp. 34-39; and Kathryn N. Ransom and Florence Berger, "Training for Small Hospitality Organizations," Cornell Hotel and Restaurant Administration Quarterly, Vol. 25, No. 2 (August 1984), pp. 69-74.
13. 11 Instituto Nazionale di Statistica, pp. 63-126.
14. 12 See, for example: David Leslie, "Higher Education for Hospitality and Tourism: A European Dimension," International Journal of Hospitality Management, Vol. 12, No. 1 (1993), pp. 101-107; and Giovanni Peroni, Contenuti della Formazione, Materiale Didattico e Metodi di Insegnamento di Alcune delle Principali Scuole Straniere Operanti nel Campo Della Formazione e dell'aggiornamento di Manager nel Campo del Turismo (Assisi, Italy: Centro Italiano di Studi Superiori sul Turismo e sulla Promozione Turistica, 1993).
15. 12 See, for example: David Leslie, "Higher Education for Hospitality and Tourism: A European Dimension," International Journal of Hospitality Management, Vol. 12, No. 1 (1993), pp. 101-107; and Giovanni Peroni, Contenuti della Formazione, Materiale Didattico e Metodi di Insegnamento di Alcune delle Principali Scuole Straniere Operanti nel Campo Della Formazione e dell'aggiornamento di Manager nel Campo del Turismo (Assisi, Italy: Centro Italiano di Studi Superiori sul Turismo e sulla Promozione Turistica, 1993).
16. 13 Lazzeretti, pp. 223-261.