Pre-bookable services in the chartered airline industry: Increasing satisfaction through differentiation

Service Industries Journal

Volumn 20, Issue 2, 2000, Pages 82-94

  Dennett, Claire ^a   Ineson, Elizabeth M ^a   Stone, Graham J ^a   Colgate, Mark ^b  

^a MANCHESTER METROPOLITAN UNIVERSITY   (United Kingdom)

^b UNIVERSITY OF AUCKLAND   (New Zealand)

Author keywords

[No Author keywords available]

Indexed keywords

AIRLINE INDUSTRY; INNOVATION; SERVICE SECTOR;

UNITED KINGDOM;

EID: 0034125147     PISSN: 02642069     EISSN: None     Source Type: Journal    
DOI: 10.1080/02642060000000021     Document Type: Article

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