Development of a workforce management system for a customer hotline service

Computers and Operations Research

Volumn 27, Issue 10, 2000, Pages 987-1004

  Lin, C K Y ^a   Lai, K F ^b   Hung, S L ^a  

^a CITY UNIVERSITY OF HONG KONG   (Hong Kong)

^b Pan Asia Centre 137 Wai Yip Street   (Hong Kong)

Author keywords

Heuristic scheduling; Linear programming; Simulation; Workforce management

Indexed keywords

ALGORITHMS; CONSTRAINT THEORY; INDUSTRIAL RELATIONS; INTEGER PROGRAMMING; MATHEMATICAL MODELS; REGRESSION ANALYSIS; VALUE ENGINEERING;

BURNS-CARTER ALGORITHM; CUSTOMER HOTLINE SERVICES; WORKFORCE MANAGEMENT SYSTEMS;

OPERATIONS RESEARCH;

ALGORITHM; MANAGEMENT PRACTICE;

EID: 0034075315     PISSN: 03050548     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0305-0548(99)00072-6     Document Type: Article

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