Understanding customer role and its importance in the formation of service quality expectations

Service Industries Journal

Volumn 20, Issue 1, 2000, Pages 1-21

  Webb, Dave ^a  

^a UNIVERSITY OF WESTERN AUSTRALIA   (Australia)

Author keywords

[No Author keywords available]

Indexed keywords

SERVICE SECTOR;

EID: 0034033721     PISSN: 02642069     EISSN: None     Source Type: Journal    
DOI: 10.1080/02642060000000001     Document Type: Article

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