메뉴 건너뛰기




Volumn 50, Issue 10, 2000, Pages 1403-1414

Workforce diversity: Implications for the effectiveness of health care delivery teams

Author keywords

Communication; Nursing care teams; Racial diversity; Self directed work teams

Indexed keywords

ETHNIC GROUP; HEALTH CARE DELIVERY; HEALTH CARE PERSONNEL; INTERPERSONAL COMMUNICATION; JOB PERFORMANCE; NURSING; REVIEW; TEAMWORK;

EID: 0033981866     PISSN: 02779536     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0277-9536(99)00396-2     Document Type: Article
Times cited : (63)

References (66)
  • 1
    • 0028369108 scopus 로고
    • Redefining care delivery: A modular system
    • Abts D., Hofer M., Leafgreen P.K. Redefining care delivery: a modular system. Nursing Management. 25:(2):1994;40-46.
    • (1994) Nursing Management. , vol.25 , Issue.2 , pp. 40-46
    • Abts, D.1    Hofer, M.2    Leafgreen, P.K.3
  • 3
    • 0041800100 scopus 로고    scopus 로고
    • An analysis of grounded theory method and the concept of culture
    • Barnes D.M. An analysis of grounded theory method and the concept of culture. Qualitative Health Research. 6:(3):1996;429-441.
    • (1996) Qualitative Health Research , vol.6 , Issue.3 , pp. 429-441
    • Barnes, D.M.1
  • 4
    • 0031476149 scopus 로고    scopus 로고
    • Effects of team gender and racial composition on perceptions of team performance in cross-functional teams
    • Baugh S.G., Graen G.B. Effects of team gender and racial composition on perceptions of team performance in cross-functional teams. Group and Organization Management. 22:(3):1997;366-383.
    • (1997) Group and Organization Management , vol.22 , Issue.3 , pp. 366-383
    • Baugh, S.G.1    Graen, G.B.2
  • 6
    • 0028904441 scopus 로고
    • Beyond class, race and ethnicity: Deprivation and health in Britain
    • Benzeval M., Judge K., Smaje C. Beyond class, race and ethnicity: Deprivation and health in Britain. Health Services Research. 30:(1):1995;163-177.
    • (1995) Health Services Research , vol.30 , Issue.1 , pp. 163-177
    • Benzeval, M.1    Judge, K.2    Smaje, C.3
  • 7
    • 0027030743 scopus 로고
    • Patient-focused care pays hospital-wide dividends
    • Bernd D.L. Patient-focused care pays hospital-wide dividends. Health Care Strategic Management. 10:(12):1992;9-12.
    • (1992) Health Care Strategic Management , vol.10 , Issue.12 , pp. 9-12
    • Bernd, D.L.1
  • 9
    • 0028503238 scopus 로고
    • Evaluating nursing practice: Satisfaction at what cost?
    • Bethel S., Ridder J. Evaluating nursing practice: satisfaction at what cost? Nursing Management. 25:(9):1994;41-48.
    • (1994) Nursing Management , vol.25 , Issue.9 , pp. 41-48
    • Bethel, S.1    Ridder, J.2
  • 10
    • 0028487910 scopus 로고
    • Putting patient-focused care into practice
    • Bickler B. Putting patient-focused care into practice. AORN Journal. 60:(2):1994;242-245.
    • (1994) AORN Journal , vol.60 , Issue.2 , pp. 242-245
    • Bickler, B.1
  • 11
    • 0028991642 scopus 로고
    • No real progress towards equity: Health of migrants and ethnic minorities on the eve of the year 2000
    • Bollini P., Siem H. No real progress towards equity: Health of migrants and ethnic minorities on the eve of the year 2000. Social Science and Medicine. 41:(6):1995;819-828.
    • (1995) Social Science and Medicine , vol.41 , Issue.6 , pp. 819-828
    • Bollini, P.1    Siem, H.2
  • 12
    • 0026907342 scopus 로고
    • Patient-focused hospitals begin reporting good results
    • 17-22
    • Borzo, G., 1992. Patient-focused hospitals begin reporting good results. Health Care Strategic Management 10(8), 1, 17-22.
    • (1992) Health Care Strategic Management , vol.10 , Issue.8 , pp. 1
    • Borzo, G.1
  • 13
    • 0028765067 scopus 로고
    • Work transformation: Why the new health care imperative must focus both on people and progress
    • Boston C., Vestal K.W. Work transformation: why the new health care imperative must focus both on people and progress. Hospitals and Health Networks. 68:(7):1994;50-54.
    • (1994) Hospitals and Health Networks. , vol.68 , Issue.7 , pp. 50-54
    • Boston, C.1    Vestal, K.W.2
  • 14
  • 16
    • 84970325834 scopus 로고
    • Comment: Concerns in the analysis of focus group data
    • Carey M.A. Comment: concerns in the analysis of focus group data. Qualitative Health Research. 5:(4):1995;487-495.
    • (1995) Qualitative Health Research , vol.5 , Issue.4 , pp. 487-495
    • Carey, M.A.1
  • 17
    • 0028369107 scopus 로고
    • Patient-focused care: Playing to win
    • Clouten K., Weber R. Patient-focused care: Playing to win. Nursing Management. 25:(2):1994;34-36.
    • (1994) Nursing Management , vol.25 , Issue.2 , pp. 34-36
    • Clouten, K.1    Weber, R.2
  • 18
    • 0031536926 scopus 로고    scopus 로고
    • What makes teams work: Group effectiveness research from the shop floor to the executive suite
    • Cohen S.G., Bailey D.E. What makes teams work: Group effectiveness research from the shop floor to the executive suite. Journal of Management. 23:(3):1997;239-290.
    • (1997) Journal of Management , vol.23 , Issue.3 , pp. 239-290
    • Cohen, S.G.1    Bailey, D.E.2
  • 19
    • 0030825756 scopus 로고    scopus 로고
    • "we decide you carry it out": A social network analysis of multidisciplinary longterm care teams
    • Cott C. "We decide you carry it out": A social network analysis of multidisciplinary longterm care teams. Social Science and Medicine. 45:(9):1997;1411-1421.
    • (1997) Social Science and Medicine , vol.45 , Issue.9 , pp. 1411-1421
    • Cott, C.1
  • 24
    • 0032197795 scopus 로고    scopus 로고
    • Conducting effective focus groups in the context of diversity: Theoretical underpinnings and practical implications
    • Dreachslin J.L. Conducting effective focus groups in the context of diversity: Theoretical underpinnings and practical implications. Qualitative Health Research. 8:(6):1998;813-820.
    • (1998) Qualitative Health Research , vol.8 , Issue.6 , pp. 813-820
    • Dreachslin, J.L.1
  • 25
    • 0033060556 scopus 로고    scopus 로고
    • Communication patterns and group composition: Implications for patient-centered care team effectiveness
    • Dreachslin J.L., Hunt P.L., Sprainer E. Communication patterns and group composition: Implications for patient-centered care team effectiveness. Journal of Healthcare Management. 44:(4):1999;252-268.
    • (1999) Journal of Healthcare Management , vol.44 , Issue.4 , pp. 252-268
    • Dreachslin, J.L.1    Hunt, P.L.2    Sprainer, E.3
  • 26
    • 0001239281 scopus 로고
    • The future immigrant population of the United States
    • B. Edmonston, & J.S. Passel. Washington, DC: The Urban Institute Press
    • Edmonston B., Passel J.S. The future immigrant population of the United States. Edmonston B., Passel J.S. Immigration and Ethnicity: The Integration of America's Newest Arrivals. 1994;317-353 The Urban Institute Press, Washington, DC.
    • (1994) Immigration and Ethnicity: The Integration of America's Newest Arrivals , pp. 317-353
    • Edmonston, B.1    Passel, J.S.2
  • 27
    • 0025820054 scopus 로고
    • Restructuring care: Patient focus is key to innovation
    • Eubanks P. Restructuring care: patient focus is key to innovation. Hospitals. 65:(15):1991;26-27.
    • (1991) Hospitals , vol.65 , Issue.15 , pp. 26-27
    • Eubanks, P.1
  • 28
    • 0027584677 scopus 로고
    • Converting a unit to patient-focused care
    • Farris B.J. Converting a unit to patient-focused care. Health Progress. 74:(3):1993;22-25.
    • (1993) Health Progress , vol.74 , Issue.3 , pp. 22-25
    • Farris, B.J.1
  • 31
    • 0031254602 scopus 로고    scopus 로고
    • Preparation of nurses to meet the needs of an ethnically diverse society: Educational implications
    • Gerrish K. Preparation of nurses to meet the needs of an ethnically diverse society: educational implications. Nurse Education Today. 17:(5):1997;350-365.
    • (1997) Nurse Education Today , vol.17 , Issue.5 , pp. 350-365
    • Gerrish, K.1
  • 32
    • 0347981246 scopus 로고    scopus 로고
    • Preparing nurses to care for minority ethnic communities
    • 118
    • Gerrish, K., 1998. Preparing nurses to care for minority ethnic communities. International Nursing Review, 45(4), 115-6, 118.
    • (1998) International Nursing Review , vol.45 , Issue.4 , pp. 115-116
    • Gerrish, K.1
  • 33
    • 0027461298 scopus 로고
    • Multi-cultural health provision
    • Gillespie R. Multi-cultural health provision. Health Services Management. 89:(3):1993;24-25.
    • (1993) Health Services Management , vol.89 , Issue.3 , pp. 24-25
    • Gillespie, R.1
  • 34
    • 84965520776 scopus 로고
    • Toward a theoretical explanation of the effects of race on counseling: A black and white model
    • Helms J.E. Toward a theoretical explanation of the effects of race on counseling: a black and white model. The Counseling Psychologist. 12:(4):1984;153-165.
    • (1984) The Counseling Psychologist , vol.12 , Issue.4 , pp. 153-165
    • Helms, J.E.1
  • 35
    • 0002439892 scopus 로고
    • Toward a model of white racial identity development
    • J.E. Helms. Westport, CT: Greenwood Press
    • Helms J.E. Toward a model of white racial identity development. Helms J.E. Black and White Racial Identity Theory, Research and Practice. 1990;33-48 Greenwood Press, Westport, CT.
    • (1990) Black and White Racial Identity Theory, Research and Practice , pp. 33-48
    • Helms, J.E.1
  • 36
    • 84928216620 scopus 로고
    • The effect of race-ratio composition on the frequency of organizational communication
    • Hoffman E. The effect of race-ratio composition on the frequency of organizational communication. Social Psychology Quarterly. 48:1985;17-26.
    • (1985) Social Psychology Quarterly , vol.48 , pp. 17-26
    • Hoffman, E.1
  • 37
    • 0030346837 scopus 로고    scopus 로고
    • The managerial and clinical implications of patient-focused care
    • Hurst K. The managerial and clinical implications of patient-focused care. Journal of Management in Medicine. 10:(3):1996;59-77.
    • (1996) Journal of Management in Medicine , vol.10 , Issue.3 , pp. 59-77
    • Hurst, K.1
  • 38
    • 0009306026 scopus 로고
    • British racisms: The construction of racial ideologies
    • C. Husband. London: Hutchinson Education
    • Husband C. British racisms: the construction of racial ideologies. Husband C. Race in Britain Continuity and Change. second ed. 1987;319-332 Hutchinson Education, London.
    • (1987) Race in Britain Continuity and Change Second Ed. , pp. 319-332
    • Husband, C.1
  • 40
    • 0006682198 scopus 로고
    • Intercultural communicative competence: A systems theoretic view
    • W. Gudykunst, & Y. Kim. New York: McGraw-Hill
    • Kim Y. Intercultural communicative competence: a systems theoretic view. Gudykunst W., Kim Y. Readings on Communication with Strangers. 1992;McGraw-Hill, New York.
    • (1992) Readings on Communication with Strangers
    • Kim, Y.1
  • 41
    • 0029317986 scopus 로고
    • Shared care: Improving health care, reducing costs
    • Kirkhart D.G. Shared care: improving health care, reducing costs. Nursing Management. 26:(6):1995;26-32.
    • (1995) Nursing Management , vol.26 , Issue.6 , pp. 26-32
    • Kirkhart, D.G.1
  • 42
    • 0028489417 scopus 로고
    • Discrimination right on your side
    • Kline R. Discrimination right on your side. Health Visitor. 67:(8):1994;278.
    • (1994) Health Visitor , vol.67 , Issue.8 , pp. 278
    • Kline, R.1
  • 44
    • 0030161493 scopus 로고    scopus 로고
    • The effects of group heterogeneity on the self-perceived efficacy of group leaders
    • Mayo M., Pastor J.C., Meindl J.R. The effects of group heterogeneity on the self-perceived efficacy of group leaders. Leadership Quarterly. 7:(2):1996;265-284.
    • (1996) Leadership Quarterly , vol.7 , Issue.2 , pp. 265-284
    • Mayo, M.1    Pastor, J.C.2    Meindl, J.R.3
  • 46
    • 84973745217 scopus 로고
    • Understanding our differences: Performance in decision-making groups with diverse members
    • Maznevski M.L. Understanding our differences: performance in decision-making groups with diverse members. Human Relations. 47:(5):1994;531-552.
    • (1994) Human Relations , vol.47 , Issue.5 , pp. 531-552
    • Maznevski, M.L.1
  • 48
    • 0030542732 scopus 로고    scopus 로고
    • Searching for common threads: Understanding the multiple effects of diversity in organizational groups
    • Milliken F., Martins L.L. Searching for common threads: understanding the multiple effects of diversity in organizational groups. Academy of Management Review. 21:(2):1996;402-433.
    • (1996) Academy of Management Review , vol.21 , Issue.2 , pp. 402-433
    • Milliken, F.1    Martins, L.L.2
  • 49
    • 0000114911 scopus 로고
    • Designing focus group research
    • M. Stewart, F. Tudiver, M. Bass, E. Dunn, & P. Norton. Newbury Park, CA: Sage
    • Morgan D.L. Designing focus group research. Stewart M., Tudiver F., Bass M., Dunn E., Norton P. Tools for Primary Care Research. 1992;177-193 Sage, Newbury Park, CA.
    • (1992) Tools for Primary Care Research , pp. 177-193
    • Morgan, D.L.1
  • 50
    • 84997995404 scopus 로고    scopus 로고
    • What's wrong with random selection?
    • Morse J. What's wrong with random selection? Qualitative Health Research. 8:(6):1998;733-735.
    • (1998) Qualitative Health Research , vol.8 , Issue.6 , pp. 733-735
    • Morse, J.1
  • 51
    • 0029176044 scopus 로고
    • Work reengineering: The benefits and the barriers, an analytical review
    • Murphy R. Work reengineering: the benefits and the barriers, an analytical review. Journal of the Society for Health Systems. 5:(1):1994;73-84.
    • (1994) Journal of the Society for Health Systems , vol.5 , Issue.1 , pp. 73-84
    • Murphy, R.1
  • 56
    • 0027833984 scopus 로고
    • Race discrimination in America's health care system
    • Perkins J. Race discrimination in America's health care system. Clearinghouse Review. 27:(4):1993;862-874.
    • (1993) Clearinghouse Review , vol.27 , Issue.4 , pp. 862-874
    • Perkins, J.1
  • 59
    • 0002528395 scopus 로고
    • Grounded theory methodology: An overview
    • N.K. Denzin, & Y.S. Lincoln. Thousand Oaks, CA: Sage
    • Strauss A., Corbin J. Grounded theory methodology: An overview. Denzin N.K., Lincoln Y.S. Handbook of Qualitative Research. 1994;273-285 Sage, Thousand Oaks, CA.
    • (1994) Handbook of Qualitative Research , pp. 273-285
    • Strauss, A.1    Corbin, J.2
  • 60
    • 0027992481 scopus 로고
    • Patient-focused care units improve service and financial outcomes
    • Tidikis, F., Strasen, L., 1994. Patient-focused care units improve service and financial outcomes. Healthcare Financial Management 38-44.
    • (1994) Healthcare Financial Management , pp. 38-44
    • Tidikis, F.1    Strasen, L.2
  • 61
    • 0009119950 scopus 로고    scopus 로고
    • Cross-cultural interpersonal communication: Theoretical trends and research directions
    • W. Gudykunst, S. Ting-Toomey, & T. Nishida. Thousand Oaks, CA: Sage Publications
    • Ting-Toomey S., Chung L. Cross-cultural interpersonal communication: theoretical trends and research directions. Gudykunst W., Ting-Toomey S., Nishida T. Communication in Personal Relationships Across Cultures. 1996;237-261 Sage Publications, Thousand Oaks, CA.
    • (1996) Communication in Personal Relationships Across Cultures , pp. 237-261
    • Ting-Toomey, S.1    Chung, L.2
  • 62
    • 38249009020 scopus 로고
    • Differences in decision making regarding risk taking: A comparison of culturally diverse and culturally homogeneous task groups
    • Watson W.E., Kumar K. Differences in decision making regarding risk taking: a comparison of culturally diverse and culturally homogeneous task groups. International Journal of Intercultural Relations. 16:1992;53-65.
    • (1992) International Journal of Intercultural Relations , vol.16 , pp. 53-65
    • Watson, W.E.1    Kumar, K.2
  • 63
    • 0012856434 scopus 로고
    • Cultural diversity's impact on interaction process and performance: Comparing homogeneous and diverse task groups
    • Watson W.E., Kumar K., Michaelsen L.K. Cultural diversity's impact on interaction process and performance: Comparing homogeneous and diverse task groups. Academy of Management Journal. 36:(3):1993;590-602.
    • (1993) Academy of Management Journal , vol.36 , Issue.3 , pp. 590-602
    • Watson, W.E.1    Kumar, K.2    Michaelsen, L.K.3
  • 64
    • 0028451132 scopus 로고
    • Minority access and health reform: A civil right to health care
    • Watson S.D. Minority access and health reform: A civil right to health care. The Journal of Law, Medicine and Ethics. 22:(2):1994;127-137.
    • (1994) The Journal of Law, Medicine and Ethics , vol.22 , Issue.2 , pp. 127-137
    • Watson, S.D.1
  • 66
    • 14844363097 scopus 로고    scopus 로고
    • Demography and diversity in organizations: A review of 40 years of research
    • Williams K.Y., O'Reilly C.A. III. Demography and diversity in organizations: a review of 40 years of research. Research in Organizational Behavior. 20:1998;77-140.
    • (1998) Research in Organizational Behavior , vol.20 , pp. 77-140
    • Williams, K.Y.1    O'Reilly C.A. III2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.