A comparison of suburban and urban daytime telephone triage calls

Pediatrics

Volumn 106, Issue 1 II, 2000, Pages 231-233

  Philipp, Barbara L ^a,c   Wilson, Claire ^b   Kastner, Beth ^a   Pearson, Colleen ^a   Bauchner, Howard ^a  

^a BOSTON UNIVERSITY SCHOOL OF MEDICINE   (United States)

^b LAHEY HOSPITAL AND MEDICAL CENTER   (United States)

^c BOSTON MEDICAL CENTER   (United States)

Author keywords

Telephone; Telephone triage

Indexed keywords

ARTICLE; DAY HOSPITAL; EMERGENCY HEALTH SERVICE; HEALTH CARE DELIVERY; HEALTH INSURANCE; HEALTH SERVICE; MEDICAID; PATIENT SATISFACTION; PRIORITY JOURNAL; TELEPHONE; URBAN AREA;

CHILD; COMMUNICATION BARRIERS; HUMANS; NURSES; PEDIATRICS; SUBURBAN HEALTH; TELEPHONE; TIME FACTORS; TRIAGE; URBAN HEALTH;

EID: 0033935821     PISSN: 00314005     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (6)

1. Poole SR, Schmitt BD, Caruth T, Peterson-Smith A, Slusarski M. After-hours telephone coverage: the application of an area wide telephone triage and advice system for pediatric practices. Pediatrics. 1993;92:670-679
2. Kempe A, Poole SR, Dempsey CL, Bothner J, Schmitt BD. Appropriateness of referral for after hours evaluation using an automated pediatric telephone triage system. Ambulatory Child Health. 1997;3: 140. (Abstract 25)
3. Frei N, Kempe A, Learner KA, Schmitt BD, Poole SR, Hegarty TW. Reducing after hour referrals from an automated telephone triage system with second level physician triage. Ambulatory Child Health. 1997;3:140. (Abstract 26)
4. Poole S, Kempe A, Hegarty TW, Schmitt BD. Evaluation of parent or nurse override decisions using automated telephone triage and advice algorithms. Ambulatory Child Health. 1997;3:139. (Abstract 21)
5. Schmitt BD. Calls about sick children: a triage system for the office. Contemp Pediatr. 1998;15:138-152
6. Schmitt BD. Calls about sick children: launching your own triage system. Contemp Pediatr. 1998;15:49-71