Is quality free or profitable? A company's efforts to improve may bring both economic and external social benefit

Quality Progress

Volumn 33, Issue 1, 2000, Pages 50-53

  Miller, Jon R ^a   Morris, John S ^a  

^a WASHINGTON UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

COST EFFECTIVENESS; DECISION THEORY; MATHEMATICAL MODELS; PRODUCTIVITY; QUALITY ASSURANCE; QUALITY CONTROL; RISK MANAGEMENT; STRATEGIC PLANNING;

COST OF QUALITY (COQ) MODELS; INVESTMENTS;

TOTAL QUALITY MANAGEMENT;

EID: 0033904841     PISSN: 0033524X     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (9)

1. A. Walmsley, "Six Sigma Enigma," Report on Business, October 1997.
2. Armand V. Feigenbaum, Total Quality Control, third edition (New York: McGraw-Hill, 1983).
3. J.M. Juran, Quality Control Handbook, first edition (New York: McGraw-Hill, 1951).
4. ASQ Quality Costs Committee, Principles of Quality Costs: Principles, Implementation and Use, second edition, Jack Campanella, ed., (Milwaukee: ASQ Quality Press, 1990).
5. A. Jamieson, "Optimizing Quality Costs," Quality Progress, July 1989.
6. D. Bottorff, "COQ Systems: The Right Stuff," Quality Progress, March 1997.
7. S.M. Shafer and J.R. Meredith, Operations Management: A Process Approach ivilh Spreadsheets (New York: John Wiley & Sons, Inc., 1998).
8. P.C. Reid, Well Made in America (New York: McGraw-Hill, 1990).
9. "Fastener Act Called Absurd, "Quality Magazine, June 1998