Too many types of quality problems

Quality Progress

Volumn 33, Issue 4, 2000, Pages 43-49

  Smith, Gerald F ^a,b,c  

^a UNIVERSITY OF NORTHERN IOWA   (United States)

^b UNIVERSITY OF PENNSYLVANIA   (United States)

^c ASQ ^*

Author keywords

[No Author keywords available]

Indexed keywords

INNOVATIONS; QUALITY PROBLEM SOLVING (QPS);

COST EFFECTIVENESS; DECISION MAKING; PROBLEM SOLVING; PROCESS ENGINEERING; PRODUCT DESIGN; PRODUCT DEVELOPMENT; STATISTICAL PROCESS CONTROL; STRATEGIC PLANNING; VALUE ENGINEERING;

TOTAL QUALITY MANAGEMENT;

EID: 0033901689     PISSN: 0033524X     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (21)

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2. Sud Ingle and Nima Ingle, Quality Circles in Service Industries (Englewood Cliffs, NJ: Prentice Hall, 1983).
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4. Ronald N. Taylor, "Nature of Problem III-Structuredness: Implications for Problem Formulation and Solution," Decision Sciences, Vol. 5, 1974, pp. 632-643.
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8. Gerald F. Smith, Quality Problem Solving (Milwaukee: Quality Press, 1998).
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12. Gerald F. Smith, Quality Problem Solving, (see reference 8).
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16. Joseph M. Juran, Juran's Quality Control Handbook, fourth edition (New York: McGraw Hill, 1988).
17. Gerald F. Smith, "The Meaning of Quality," Total Quality Management, Vol. 4, No. 3, pp. 235-244.
18. Michael R. Ostrenga, Terrence R. Ozan, Robert D. McIlhattan and Marcus D. Harwood, The Ernst and Young Guide to Total Cost Management (New York: John Wiley & Sons, 1992).
19. Brad Stratton, "How the Federal Government Is Reinventing Itself," Quality Progress, Vol. 26, No. 12, pp. 21-34.
20. Henry J. Johansson, Patrick McHugh, A. John Pendlebury and William A. Wheeler III, Business Process Reengineering: Breakpoint Strategies for Market Dominance (Chichester, England: John Wiley & Sons, 1993).
21. Michael Hammer and James Champy, Reengineering the Corporation (New York: Harper Collins, 1993).