Organisation in ethnography - a discussion of ethnographic fieldwork programs in CSCW

Computer Supported Cooperative Work: CSCW: An International Journal

Volumn 9, Issue 2, 2000, Pages 239-264

  Harper, R H R ^a  

^a UNIVERSITY OF SURREY   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

COMPUTER SYSTEMS; SOCIETIES AND INSTITUTIONS; SOFTWARE ENGINEERING; SYSTEMS ANALYSIS;

ETHNOGRAPHIC FIELDWORK PROGRAMS; ETHNOGRAPHY; INTERNATIONAL MONETARY FUND; WORK PRACTICE DESIGN;

COMPUTER SUPPORTED COOPERATIVE WORK;

EID: 0033890564     PISSN: 09259724     EISSN: None     Source Type: Journal    
DOI: 10.1023/A:1008793124669     Document Type: Article

References (61)

1. Anderson, R.J. (1992): Representations and Requirements: The Value of Ethnography in System Design. Human-Computer Interaction, vol. 9, pp. 151-182.
2. Anderson, R.J. (1994): Beating the Bounds: Who's the Community? What's the Practice? Human-Computer Interaction. Special Issue on Context in Design, vol. 9, no. 1, pp. 42-46.
3. Anderson, R.J. (1997): Work, Ethnography and System Design. Encyclopaedia of Microcomputing, vol. 20, pp. 159-183.
4. Anderson, R.J., J.A. Hughes and W.W. Sharrock (1989): Working for Profit: The Social Organisation of Calculation in an Entrepreneurial Firm. Aldershot: Avebury.
5. Atkinson, P. (1990): The Ethnographic Imagination, Textual Constructions of Reality. London: Routledge.
6. Bannon, L. and K. Schmidt (1992): Taking CSCW Seriously: Supporting Articulation Work. Computer Supported Cooperative Work: An International Journal, vol. 1, no. 1-2, pp. 7-40.
7. Blau, P. (1955): The Dynamics of Bureaucracy. Chicago: University of Chicago Press.
8. Blomberg, J., J. Giacomi, A. Mosher and P. Swenton-Hall (1992): Ethnographic Methods and their Relation to Design. In D. Schuler and A. Namioka (eds): Participatory Design: Principles and Practices. Hillsdale, NJ: Lawrence Erlbaum Associates.
9. Button, G. and R.H.R. Harper (1996): The Relevance of 'WortPractice' for Design. Computer Supported Cooperative Work: An International Journal, vol. 4, pp. 263-280.
10. Clifford, J. and G.E. Marcus (eds) (1986): Writing Culture: The Poetics and Politics of Ethnography. Berkeley: University of California Press.
11. Dalton, M. (1950): Men Who Manage. New York: Wiley.
12. Davenport, T.H., R.G. Eccles and L. Prusak (1992): Information Politics. Sloan Management Review, Fall, pp. 53-65.
13. Feyerabend, P. (1975): Against Method. London: New Left Books.
14. Geertz, C. (1973): The Interpretation of Cultures. USA: Basic Books.
15. Glasser, L. (1986): The Integration of Computing and Routine Work. ACM Transactions on Office Systems, vol. 4, no. 3, pp. 205-225.
16. Goffman, E. (1959): The Presentation of Self in Everyday Life. Hammondsworth: Penguin Books.
17. Goffman, E. (1961): Asylums. Chicago: Aldine.
18. Grudin, J. and R. Grinter (1995): Ethnography and Design. Computer Supported Cooperative Work: An International Journal, vol. 3, no. 1, pp. 55-59.
19. Hammersley, M. and P. Atkinson (1983): Ethnography: Principles in Practice. London: Tavistock.
20. Harper, R.R., J.A. Hughes and D.Z. Shapiro (1989a): Working in Harmony: An Examination of Computer Technology in Air Traffic Control. Proceedings of the First European Conference on Computer Supported Cooperative Work, Gatwick, pp. 73-87.
21. Harper, R.R., J.A. Hughes and D.Z. Shapiro (1989b): The Functionalities of Flight Data Strips. Kingsway, London: CAA.
22. Harper, R.H.R. (1991a): Review of 'The Ethnographic Imagination: Textual Constructions of Reality'. Sociology, the Journal of the British Sociological Association, vol. 25, no. 1, pp. 140-141.
23. Harper, R.H.R. (1991b): The Computer Game: Detectives, Suspects and Technology. British Journal of Criminology, vol. 31, no. 3, pp. 292-307.
24. Harper, R.H.R. (1996): Why People Do and Don't Wear Active Badges: A Case Study. Computer Supported Cooperative Work: An International Journal, vol. 4, pp. 297-318.
25. Harper, R.H.R., K. O'Hara and A.J. Sellen (1996): Documents in Action: A Case Study of Anaesthetists at Papworth Hospital. Confidential: Rank Xerox and Papworth Hospital Trust.
26. Harper, R.H.R. (1998): An Ethnography of Documents. Technology and Organisational Action. London, San Diego: Academic Press.
27. Harper, R., J. Hughes, D. Randall, D. Shapiro and W. Sharrock (in press): Order in the Skies: Sociology, CSCW, and Air Traffic Control. London: Routledge.
28. Hochey, J.C. (1986): Squaddies: Portrait of a Subculture. Exeter: Exeter University Press.
29. Hughes, J.A., D.Z. Shapiro, W.W. Sharrock, R.R. Anderson, R.H.R. Harper and S. Gibbons (1988): The Automation of Air Traffic Control, SERC/ESRC Grant No. GR/D/86157.
30. Hughes, J.A., D. Randall and D. Shapiro (1993a): From Ethnographic Record to System Design: Some Experiences from the Field. Computer Supported Cooperative Work, vol. 1.
31. Hughes, J., V. King, J. Mariani, T. Rodden and M. Twidale (1993): Paperwork and its Lessons for Data Base Systems. Proceedings of the 12th Schaerding International Workshop on Design of Computer Suported Cooperative Work and Groupware Systems, 1-3 June 1993.
32. Hughes, J., V. King and T. Rodden (1994): Moving Out of the Control Room: Ethnography in Systems Design. CSCW '94. Proceedings of the Conference on Computer-Supported Cooperative Work, October 1994. Chapel Hill, NC: ACM Press, pp. 429-440.
33. Jirotka, M., N. Gilbert and P. Luff (1992): On the Social Organisation of Organisations. Computer Supported Cooperative Work, vol. 1, nos. 1-2, pp. 95-119.
34. Jordon, B. (1996): On Ethnography. In D. Shaprio, M. Tauber and Trauanmuellwem (eds): The Design of Computer Supported Cooperative Work and Groupware Systems. Amsterdam: North-Holland.
35. Latour, B. and S. Woolgar (1986): Laboratory Life: The Construction of Scientific Facts, 2nd ed. Princeton: Princeton University Press.
36. Latour, B. (1987): Science in Action. Cambridge: Harvard University Press.
37. Latour, B. (1988): The Pasteurization of France, translated by A. Sheridan and J. Law. Cambridge: Harvard University Press.
38. Lofland, J. (1971): Analyzing Social Settings: A Guide to Qualitative Observation and Analysis. Belmont, CA: Wadsworth.
39. Luff, P., N. Gilbert and D. Frohlich (eds) (1990): Computers and Conversation. London: Academic Press.
40. Lynch, M. (1982): Technical Work and Critical Inquiry: Investigations in a Scientific Laboratory. Social Studies of Science, vol 12, pp. 499-534.
41. Lynch, M. (1985a): An and Artifact in Laboratory Science. London: Routledge and Kegan Paul.
42. Lynch, M. (1985b): Discipline and the Material Form of Images: An Analysis of Scientific Visibility. Social Studies of Science, vol. 1, no. 5, pp. 36-37.
43. Lynch, M. (1988): The Externalized Retina: Selection and Mathematization in the Visual Documentation of Objects in the Life Sciences. Human Studies, vol. 11, pp. 201-234.
44. Nardi, B. (1993): A Small Matter of Programming: Perspectives on End User Computing. Cambridge, MA: MIT Press.
45. Norman, D. (1998): The Invisible Computer. Boston: MIT Press.
46. Plowman, L., Y. Rogers and M. Ramage (1995): What are Workplace Studies for? ECSCW '95. Proceedings of the Fourth European Conference on Computer Supported Cooperative Work, Stockholm, Sweden, 10-14 September, 1995. Dordrecht: Kluwer, pp. 309-324.
47. Pycock, J. and J. Bowers (1996): Getting Others to Get it Right: An Ethnography of Design Work in the Fashion Industry, CSCW '96. Proceedings of the Conference on Computer-Supported Cooperative Work, Boston, MA, USA, 16-20 November 1996. Chapell Hill: ACM Press, pp. 219-228.
48. Randall, D., M. Rouncefield and J. Hughes (1995): Chalk and Cheese: BPR and Ethnomethodologically Informed Ethnography on CSCW. ECSCW '95. Proceedings of the Conference on European Computer Supported Cooperative Work, pp. 325-340.
49. Randall, D., M. Twidale and R. Bentley (1996): Dealing with Uncertainty - Perspectives in the Evaluation Process. In P.J. Thomas (ed): CSCW Requirements and Evaluation. London: Springer, pp. 141-155.
50. Rouncefield, M., J. Hughes and T. Rodden (1994): Working with 'Constant Interruption': CSCW and the Small Office. CSCW '94. Proceedings of the Conference on Computer Supported Cooperative Work. Chapel Hill, NC: ACM Press.
51. Ryle, G. (1958a): Thinking and Reflecting. In: Collected Papers.
52. Ryle, G. (1958b): The Thinking of Thoughts. In: Collected Papers.
53. Ryle, G. (1963): Concept of the Mind. London, Hammondsworth: Penguin.
54. Shapiro, D.Z., J.A. Hughes, D. Randall and R. Harper (1991): Visual Re-representation of Database Information: The Flight Data Strip in Air Traffic Control. Proceedings, of the 10th Interdisciplinary Workshop on 'Informatics and Psychology': Cognitive Aspects of Visual Language and Visual Interfaces, Scharding, Austria, May 1991.
55. Shapiro, D. (1994): The Limits of Ethnography: Combining Social Sciences for CSCW. In: CSCW '94. Proceedings of the Conference on Computer-Supported Cooperative Work, October 1994. Chapel Hill, NC: ACM Press, pp. 417-428.
56. Skolnick, J. (1966): Justice Without Trial: Law Enforcement in a Democratic Society. New York: Wiley.
57. Suchman, L. and E. Wynn (1984): Procedures and Problems in the Office. Office: Technology and People, vol. 2, pp. 133-154.
58. Van Maanen, J. (1988): Tales from the Field. On Writing Ethnography. Chicago: University of Chicago Press.
59. Van Maanen, J. (ed) (1995): Representation in Ethnography. Thousand Oaks, CA: Sage Publications.
60. Wieder, D.L. (1974): Language And Social Reality: The Case of Telling The Convict Code. The Hague: Mouton.
61. Wittgenstein, L. (1993): Remarks on Frazer's Golden Bough. Translated by A. Miles. Harleston, Norfolk: Brymill Press.