Responding to user views of service performance

Journal of Mental Health

Volumn 9, Issue 4, 2000, Pages 351-363

  Rea, C A ^a   Rea, D M ^a  

^a SWANSEA UNIVERSITY   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; HEALTH CARE MANAGEMENT; HEALTH CARE PLANNING; HEALTH CARE POLICY; MENTAL HEALTH SERVICE; QUALITY CONTROL;

EID: 0033826274     PISSN: 09638237     EISSN: None     Source Type: Journal    
DOI: 10.1080/713680254     Document Type: Article

References (27)

1. Learning to hear voices: Listening to users of mental health services
2. What attributes determine quality and satisfaction with health care delivery?
3. Involving service users in mental health services: Social services departments and the NHS and Community Care Act 1990
4. The conceptualisation and measurement of need
5. What is a narrative fact?
6. The user perspective on managing for health outcomes: The case of mental health
7. From managed competition to managed co-operation: Theory and lessons from the British experience
8. The rush to measure performance
9. What is an outcome and why look at them
10. Community participation and health care priorities: Reflections on policy, theatre and reality in Britain
11. User involvement in mental health service development: How far can it go?
12. Towards routine user assessment of mental health service quality performance
13. Models of community care
14. Rights and rhetoric of practice: Contradictions for practitioners
15. Market-oriented health care reforms: Trends and future options