Using group support systems for developing a knowledge-based explanation facility

International Journal of Information Management

Volumn 20, Issue 2, 2000, Pages 131-149

  Dhaliwal, Jasbir S ^a   Tung, Lai Lai ^b  

^a UNIVERSITY OF BRITISH COLUMBIA   (Canada)

^b NANYANG TECHNOLOGICAL UNIVERSITY   (Singapore)

Author keywords

[No Author keywords available]

Indexed keywords

COMPUTER AIDED SOFTWARE ENGINEERING; COMPUTER SUPPORTED COOPERATIVE WORK; DECISION SUPPORT SYSTEMS; EXPERT SYSTEMS; ITERATIVE METHODS; KNOWLEDGE ACQUISITION;

DELPHI PROGRAMMING LANGUAGE; GROUP SUPPORT SYSTEMS (GSS);

GROUPWARE;

EID: 0033745912     PISSN: 02684012     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0268-4012(99)00061-4     Document Type: Article

References (32)

1. AAAI workshop on explanation. (1988). Paper presented at the American Association of Artificial Intelligence (AAAI), St. Paul, Minnesota.
2. Abu-Hakima, S., & Oppacher, F. (1990). Improving explanations in knowledge-based systems: RATIONALE. Knowledge Acquisition, 2, 301-343.
3. Alexander, S. M., & Evans, G. W. (1988). The integration of multiple experts: A review of methodologies. In E. Turban, & P. Watkins, Applied Expert Systems. North Holland: Amsterdam.
4. Benbasat, I., & Dhaliwal, J. S. (1989). A framework for the validation of knowledge acquisition. Knowledge Acquisition, 1(2), 215-233.
5. Benbasat, I., & Zmud, R. W. (1999). Empirical research in information systems: The practice of relevance. MIS Quarterly, 23(1), 3-16.
6. Boose, J. H. (1989). A survey of knowledge acquisition tools and techniques. Knowledge Acquisition, 1(1), 3-37.
7. Clancey, W. J. (1983). The epistemology of a rule-based expert system - a framework for explanations. Artificial Intelligence, 20, 215-231.
8. Delbecq, A., Van de Ven, A. H., Gustafson, D. H. (1975). Group techniques for program planning. glenview, Ill: Scott, Foresman and Company.
9. Dennis, A. R., George, J. F., Nunamaker, J. F. J., Vogel, D. R. (1988). Automated support for group work. In J. A. Morell & Fleischer, Advances in the implementation and impact of computer systems.
10. Dhaliwal, J. S. (1996). The use and effects of knowledge-based system explanations: theoretical foundations and a framework for empirical evaluation. Information Systems Research, 7(3), 342-362.
11. Dhaliwal, J. S., & Benbasat, I. (1990). A framework for the comparative evaluation of knowledge acquisition tools and techniques. Knowledge Acquisition, 2(2), 145-166.
12. Dhaliwal, J. S., & Tung, L. L. (1994). Building expert system explanation facilities: empirical evaluation of the effectiveness of group support systems in explanation acquisition (Working paper 19-94): IMARC.
13. Gallupe, R. B., Bell, B. T., Yates, B. R. (1990). Groupware: Enhancing the productivity of managerial meetings. CIPS Review (Jan.).
14. Helmer, O., & Rescher, N. (1959). On the epistemology of the inexact sciences. Management Science, 6, 25-52.
15. Hsu, K. -C., & Steinbart, P. J. (1997). Factors affecting the use of different types of explanations provided by expert systems. Advances in Accounting Information Systems, 5, 215-241.
16. Lindstone, H., & Turroff, H. (1975). The Delphi method: Technology and applications. Reading, MA: Addison-Wesley.
17. Liou, Y. L., Weber, E. S., Nunamaker, J. F. (1989, Oct.). A methodology for knowledge acquisition in a group decision support system environment. Paper presented at the fourth knowledge acquisition for knowledge-based systems workshop, Banff.
18. McGrath, J. E., Hollingshead, A. B. (1993). Putting the "Group" back in group support systems: Some theoretical issues about dynamic processes in groups with technological enhancements. In J. L. M. and J. S. Valacich, Group Support Systems: New Perspective.
19. McGraw, K. L., & Harbison-Briggs, B. K. (1989). Knowledge acquisition: Principles and guidelines. Englewoods Cliffs, NJ: Prentice-Hall.
20. O Donnell, E. (1997). Discussion of factors affecting the use of different types of explanations provided by expert systems. Advances in Accounting Information Systems, 5, 243-246.
21. Orlich, D. C. (1978). Designing sensible surveys. Pleasantville. New York: Redgrave Publishing Company.
22. Shaw, M. L. G., & Gaines, B. R. (1989). Comparing conceptual structures: Consensus conflict, correspondence and Contrast. Knowledge Acquisition, 4(1), 341-364.
23. Shortliffe, E. H. (1976). Computer-based medical consultations. In MYCIN. New York: American Elsevier.
24. Swartout, W. R. (1983). XPLAIN: A system for creating and explaining expert consulting programs. Artificial Intelligence, 21, 285-325.
25. Teach, R. L., & Shortliffe, E. H. (1981). An analysis of physicians' attitudes. Computers In Biomedical Research, 14, 542-558.
26. Trice, A. (1991). Facilitating consensus knowledge acquisition - techniques and design choices. Working paper, University of British Columbia.
27. Tung, L. L. (1992). The effects of dialectical inquiry, devil's advocacy, and consensus inquiry methods in a GSS environment. Published dissertation; Indiana University.
28. Tung, L. L., & Heminger, A. R. (1993). The effects of dialectical inquiry, devil's advocacy, and consensus inquiry methods in a GSS environment. Information and Management, 25(1), 33-41.
29. Turban, E., McLean, E., & Wetherbe, J. (1996). Information Technology for Management. New York: Wiley.
30. Waterman, D. A. (1984). A guide to expert systems. Reading MA: Addison-Wesley.
31. Ye, R., & Johnson, P. E. (1995). The impact of explanation facilities on user acceptance of expert systems advice. MIS Quarterly, 19(2), 157-172.
32. Yoon, Y., Guimaraes, T., & O'Neal, Q. (1995). Exploring the factors associated with expert systems Success. MIS Quarterly, 19(1), 83-87.