Practical issues in the application of speech technology to network and customer service applications

Speech Communication

Volumn 31, Issue 4, 2000, Pages 279-291

  Attwater, David ^a   Edgington, Mike ^a,b   Durston, Peter ^a   Whittaker, Steve ^a  

^a MARTLESHAM HEATH   (United Kingdom)

^b SRI INTERNATIONAL   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

AUTOMATION; LEARNING ALGORITHMS; LINGUISTICS; MATHEMATICAL MODELS; NATURAL LANGUAGE PROCESSING SYSTEMS; SPEECH RECOGNITION; TELECOMMUNICATION NETWORKS; TELECOMMUNICATION SERVICES; TELEPHONE SYSTEMS;

DATA GENERALIZATION METHODS; DIALOG MODELS; SPEECH TECHNOLOGY; VOCABULARY INFORMATION GATHERING SYSTEMS;

SPEECH COMMUNICATION;

EID: 0033723315     PISSN: 01676393     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0167-6393(99)00062-X     Document Type: Article

References (12)

1. Attwater, D.J., Whittaker, S.J., 1996. Large vocabulary access to corporate directories. In: Proceedings of the IOA 18, Part 9.
2. Attwater, D.J., Greenhow, H.R., Fisher, H.R., 1997. Towards fluency - structured dialogues with natural speech input. In: Proceedings of AVIOS 1997.
3. Attwater, D.J., Edgington, M.D., Durston, P.J., Cape, L., 1998a. Popping the question - natural language for customer handling applications. In: Proceedings of Voice Europe, 1998.
4. Attwater, D.J., Greenhow, H.R., Durston, P.J., 1998b. What's in an address? Issues in UK address recognition. In: Proceedings of AVIOS 1998.
5. Attwater and colleagues, 1998. In: Westall, Johnston, Lewis (Eds.), Speech Technology for Telecommunications. BT Telecommunications Series, Vol. 11, Chapman & Hall, London.
6. Bennacef, S.K., Neel, F., Maynard, H.B., 1995. An oral dialogue model based on speech acts categorisation. In: Proceedings of the ESCA workshop on Dialogue Systems. Theories and applications. Visgo, May 1995.
7. Cole et al., 1997. Experiments with a spoken dialogue system for taking the US census. Free Speech Journal Issue 3. http://cslu.cse.ogi.edu/fsj/issues/issue3/main.html.
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9. Gorin A.L., Riccardi G., Wright J.H. How may I help you? Speech Communications. 23:1997;113-127.
10. Lee, C.H., Carpenter, R., Chou, W., Chu-Carroll, J., Reichl, W., Saad, A., Zhou, Q., 1998. A study on natural language call routing. In: Proceedings of the Workshop on Interactive Voice Technology for Telecommunication Applications, Turin, pp. 37-42.
11. McInnes, F., Attwater, D., Edgington, M., Schmidt, M., Jack, M., 1999. User attitudes to concatenated natural speech and text-to-speech synthesis in an automated information service. In: Proceedings of Eurospeech, Budapest, 1999, to be published.
12. Peskin, B., Gillick, L. et al., 1997. Progress in recognising conversational telephone speech. In: ICASSP-97.