TQM - a holistic view

TQM Magazine

Volumn 12, Issue 1, 2000, Pages 11-17

  Page, Richard ^a   Curry, Adrienne ^b  

^a Profit Improvement Consultancy   (United Kingdom)

^b UNIVERSITY OF STIRLING   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EMPOWERMENT OF PERSONNEL; MOTIVATION; SOCIAL ASPECTS;

OBJECTIVE MEASUREMENTS; ORGANIZATIONAL CHANGE;

TOTAL QUALITY MANAGEMENT;

EID: 0033700340     PISSN: 0954478X     EISSN: None     Source Type: Journal    
DOI: 10.1108/09544780010287159     Document Type: Article

References (6)

1. Atkinson, J. (1984), "Manpower strategies for flexible organisations", Personnel Management, August, pp. 28-31.
2. Kernaghan, K. and Charih, M. (1997), "The challenge of change: emerging issues in contemporary public administration", Canadian Public Administration IPAC, Summer, Vol. 40 No. 2, Toronto, ON, pp. 218-33.
3. Morgan, C. and Murgatroyd, S. (1994), Total Quality Management in the Public Sector, Open University Press, Buckingham, UK.
4. Powell, T.C. (1995), "Total quality management as competitive advantage: a review and empirical study", Strategic Management Journal, Vol. 16, pp. 15-37.
5. Sennett, R. (1998), The Corrosion of Character, W.W. Norton & Co., ISBN 0-393-04678-8.
6. "The state of the States" (1993), Government Survey, Quality Progress, American Society for Quality, Milwaukee WI, May, pp. 27-29.