Employee loyalty: A key link to value growth

IEEE Engineering Management Review

Volumn 28, Issue 2, 2000, Pages 41-44

  Duboff, Rob ^a   Heaton, Carla ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

COSTS; JOB SATISFACTION; STATISTICAL METHODS; VALUE ENGINEERING;

CUSTOMER LOYALTY; EMPLOYEE LOYALTY;

TOTAL QUALITY MANAGEMENT;

EID: 0033683421     PISSN: 03608581     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (9)

1. Brian Friedman, James Hatch, and David Walker, Delivering on the Promise: How to Attract, Manage, and Retain Human Capital (New York: The Free Press, 1998).
2. Linda Grant, "Happy Workers, High Returns." Fortune, January 12, 1998.
3. Jonathan Low and Tony Siesfield, "Measures that Matter: Wall Street Considers Non-Financial Performance More Than You Think," Strategy & Leadership, March/April 1998.
4. Brian Friedman, James Hatch, and David Walker, Delivering on the Promise: How to Attract, Manage, and Retain Human Capital (New York: The Free Press. 1998).
5. Jeffery Pfeffer, The Human Equation: Building Profit by Putting People First (Cambridge, Mass.: Harvard Business School Press. 1998).
6. Frederick Reichheld with Thomas Teal, The Loyalty Effect (Cambridge, Mass.: Harvard Business School Press, 1996).
7. "Attraction and Retention: Some Employer Perspectives," William M. Mercer, Inc., Internal Document, 1998.
8. Richart T. Quinn, "The Employee-Customer Profit Chain at Sears Roebuck & Company," Harvard Business Review, 1998.
9. John Kotter, (James Heskett, Contributor), Corporate Culture and Performance (Cambridge, Mass.: Harvard Business School Press. 1998).