Identification of factors leading to excessive waiting times in an ambulatory pharmacy

Hospital Pharmacy

Volumn 34, Issue 6, 1999, Pages 707-712

  Lin, Alex C ^a   Jang, Raymond ^a   Lobas, Nancy ^b   Heaton, Pamela ^a   Ivey, Marianne ^c   Nam, Bo ^d  

^a UNIVERSITY OF CINCINNATI   (United States)

^b UNIVERSITY OF CINCINNATI MEDICAL CENTER   (United States)

^c Health Alliance   (United States)

^d SUNRISE HOSPITAL AND MEDICAL CENTER   (United States)

Author keywords

Ambulatory pharmacy; Quality improvement; Time study; Workflow analysis

Indexed keywords

AMBULATORY CARE; ARTICLE; HOSPITAL PHARMACY; INFORMATION PROCESSING; INFORMATION PROCESSING DEVICE; JOB ANALYSIS; OUTPATIENT CARE; QUALITY CONTROL;

EID: 0033510614     PISSN: 00185787     EISSN: None     Source Type: Journal    
DOI: 10.1177/001857879903400609     Document Type: Article

References (5)

1. Lin AC, Jang R, Sedani D, et al. Re-engineering a pharmacy work system and layout to facilitate patient counseling. Am J Health-Sys Pharm. 1996;53:1558-64.
2. Somani SM, Daniels CE, Jermstad RL. Patient satisfaction with outpatient pharmaceutical services. Am J Hosp Pharm. 1982;39:1025-7.
3. Anon. Introduction to Work Measurement. Revised ed. Geneva, Switzerland: The International Labour Office; 1974, 85-9.
4. Hatfield SM, Alessi LS, Brown TN, et al. Documenting workload to better integrate clinical and distributive services. Am J Hosp Pharm. 1985;42:2175-9.
5. Baker GE, Grussing PG, Stewart JE. Pharmacist work activity before and after pharmacy department computerization. Am J Hosp Pharm. 1992;49:382-6.