Using the concept of loss: An alternative SERVQUAL measure

Service Industries Journal

Volumn 19, Issue 4, 1999, Pages 89-101

  Hussey, Michael K ^a  

^a ASTON UNIVERSITY   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

BANKING; METHODOLOGY; SERVICE SECTOR;

EID: 0033508241     PISSN: 02642069     EISSN: None     Source Type: Journal    
DOI: 10.1080/02642069900000046     Document Type: Article

References (15)

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