Pharmacist-patient relationships: Factors influencing quality and commitment

Journal of Social and Administrative Pharmacy

Volumn 16, Issue 3-4, 1999, Pages 157-173

  Worley, Marcia M ^a   Schommer, Jon C ^a  

^a UNIVERSITY OF MINNESOTA   (United States)

Author keywords

Pharmacist patient relationship; Relationship commitment; Relationship quality; U.S.A.

Indexed keywords

ARTICLE; DATA ANALYSIS; HEALTH SURVEY; PATIENT CARE; PHARMACIST; REGRESSION ANALYSIS; TREATMENT OUTCOME; UNITED STATES;

EID: 0033491673     PISSN: 02810662     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (19)

1. Viinamaki H, Kiskanen L, Korhonen T et al. The Patient-Doctor Relationship and Metabolic Control in Patients with Type 1 (Insulin-Dependent) Diabetes Mellitus. Int J Psychiatry Med 1993; 23(3): 265-274.
2. Lawrence L, Rappaport H, Feldhaus J et al. A study of the Pharmacist-Patient Relationship: Covenant or Contract? J Pharm Mark & Manage 1995; 9(3): 21-40.
3. Lipton H, Byrns P, Soumerai S et al. Pharmacists as Agents of Change for Rational Drug Therapy. Int J Technol Assess Health Care 1995; 11: 3: 485-508.
4. Hepler C, Strand L. Opportunities and Responsibilities in Pharmaceutical Care. Am J Hosp Pharm 1990; 47: 533-543.
5. Johnson J, Bootman J. Drug-related Morbidity and Mortality and the Economic Impact of Pharmaceutical Care. Am J Health Syst Pharm 1997; 54: 554-558.
6. Hardy M, Conway M. Role Theory, Perspectives for Health Professionals, Second Edition. Norwalk, CT: Appleton & Lange, 1988: 63-72.
7. Berger B. Building an Effective Therapeutic Alliance: Competence, Trustworthiness, and Caring. Am J Health Syst Pharm 1993; 50: 2399-2403.
8. Gabel L, Lucas J, Westbury R. Why Do Patients Continue to See the Same Physician? Fam Pract Res J 1993; 13(2): 133-147.
9. Foreman S, Marmar C. Therapist Action That Addresses Initially Poor Therapeutic Alliances in Psychotherapy. Am J Psychiatry 1985; 142: 922-926.
10. Berry L. Relationship Marketing of Services-Growing Interest, Emerging Perspectives. J Acad Mark Sci 1995; 23(4): 236-245.
11. Crosby L, Evans K, Cowles D. Relationship Quality in Services Selling: An Interpersonal Influence Perspective. J Mark 1990; 54: 68-81.
12. Swan J, Trawick I, Silva D. How Industrial Salespeople Gain Customer Trust. Ind Mark Manage 1985; 14(3): 203-211.
13. Williamson O. Credible Commitments: Using Hostages to Support Exchange. Am Econ Rev 1983; 73(4): 519-540.
14. Derlega V, Winstead B, Wong P et al. Self-Disclosure and Relationship Development: An Attributional Analysis. In: Roloff M, Miller G, eds. Interpersonal Process: New Directions in Communication Research,. London: Sage Publications, Inc., 1987.
15. Axelrod R. The Evolution of Cooperation. New York, NY: Basic Books, Inc., 1984.
16. Schommer J, Wiederholt J. Patients' Satisfaction with Pharmacist Consultation Services: Application of a Model of Service Encounter Evaluation. J Consum Satisfac, Dissatisfac, Complain Behav. 1994; 7: 74-86.
17. Crosby L, Stephens N. Effects of Relationship Marketing on Satisfaction, Retention, and Prices in the Life Insurance Industry. J Mark Res 1987; 24: 404-411.
18. Bitner M, Hubbert A. Encounter Satisfaction Versus Overall Satisfaction Versus Quality. In: Rust and Oliver eds. Service Quality. London: Sage Publications Inc., 1994: 72-94.
19. Kellerman K. Information Exchange in Social Interaction. In: eds. M. Rollof M, Miller G, eds. Interpersonal Process: New Directions in Communication Research,. London: Sage Publications, Inc., 1987.