메뉴 건너뛰기




Volumn 20, Issue 1, 1999, Pages 111-131

Union responses to quality improvement initiatives: Factors shaping support and resistance

Author keywords

[No Author keywords available]

Indexed keywords


EID: 0033477483     PISSN: 01953613     EISSN: None     Source Type: Journal    
DOI: 10.1007/s12122-999-1028-4     Document Type: Article
Times cited : (7)

References (44)
  • 3
    • 0039452643 scopus 로고
    • Customer satisfaction: Redesigning care delivery
    • Andrews, Heather A., Lynn M. Cook, Janet M. Davidson, Donald P. Schurman, Eric W. Taylor, and Ronald H. Wendell. San Francisco, Calif.: Jossey-Bass
    • Andrews, Heather A. "Customer Satisfaction: Redesigning Care Delivery." In Andrews, Heather A., Lynn M. Cook, Janet M. Davidson, Donald P. Schurman, Eric W. Taylor, and Ronald H. Wendell. Organisational Transformation in Health Care. San Francisco, Calif.: Jossey-Bass, 1994, pp. 163-89.
    • (1994) Organisational Transformation in Health Care , pp. 163-189
    • Andrews, H.A.1
  • 4
    • 0038859835 scopus 로고
    • Empowerment and decentralization: A model for staff involvement
    • Andrews, Heather A., Lynn M. Cook, Janet M. Davidson, Donald P. Schurman, Eric W. Taylor, and Ronald H. Wendell. San Francisco, Calif.: Jossey-Bass.
    • _, and Donald P. Schurman. "Empowerment and Decentralization: A Model for Staff Involvement." In Andrews, Heather A., Lynn M. Cook, Janet M. Davidson, Donald P. Schurman, Eric W. Taylor, and Ronald H. Wendell. Organizational Transformation in Health Care. San Francisco, Calif.: Jossey-Bass. 1994, pp. 71-94.
    • (1994) Organizational Transformation in Health Care , pp. 71-94
    • Schurman, D.P.1
  • 5
    • 85033944397 scopus 로고
    • Edmonton, Alberta, Canada
    • AUPE (Local 054). Self-Directed Work Teams. Edmonton, Alberta, Canada, 1992.
    • (1992) Self-Directed Work Teams
  • 6
    • 0000196832 scopus 로고
    • Changing interpretive schemes and organizational restructuring: The example of a religious order
    • June
    • Bartunek, J. M. "Changing Interpretive Schemes and Organizational Restructuring: The Example of a Religious Order." Administrative Science Quarterly 29 (June 1984): 355-72.
    • (1984) Administrative Science Quarterly , vol.29 , pp. 355-372
    • Bartunek, J.M.1
  • 8
  • 9
    • 0040044727 scopus 로고
    • Budget cuts paying off for premier of Alberta
    • January 1
    • Farnsworth, Clyde H. "Budget Cuts Paying Off for Premier of Alberta." New York Times, January 1, 1995.
    • (1995) New York Times
    • Farnsworth, C.H.1
  • 10
    • 85033959357 scopus 로고
    • Learning from Canada's Reagan
    • February 23
    • Fund, John. "Learning from Canada's Reagan." Wall Street Journal, February 23, 1995.
    • (1995) Wall Street Journal
    • Fund, J.1
  • 11
    • 0000040371 scopus 로고
    • TQM's challenges to management theory and practice
    • Winter
    • Grant, Robert, Rami Shani, and R. Krishnan. "TQM's Challenges to Management Theory and Practice." Sloan Management Review 35 (Winter 1994): 25-35.
    • (1994) Sloan Management Review , vol.35 , pp. 25-35
    • Grant, R.1    Shani, R.2    Krishnan, R.3
  • 12
    • 0345851249 scopus 로고
    • Total quality management: Empirical, conceptual, and practical issues
    • June
    • Hackman, Richard J. and Ruth Wageman. "Total Quality Management: Empirical, Conceptual, and Practical Issues." Administrative Science Quarterly 40 (June 1995): 309-42.
    • (1995) Administrative Science Quarterly , vol.40 , pp. 309-342
    • Hackman, R.J.1    Wageman, R.2
  • 14
    • 84935133918 scopus 로고
    • A Yo-Yo model of cooperation: Union participation in management at the Rath Packing Company
    • April
    • Hammer, Tove H. and Robert N. Stern. "A Yo-Yo Model of Cooperation: Union Participation in Management at the Rath Packing Company." Industrial and Labor Relations Review 39 (April 1986): 337-49.
    • (1986) Industrial and Labor Relations Review , vol.39 , pp. 337-349
    • Hammer, T.H.1    Stern, R.N.2
  • 18
    • 0040360932 scopus 로고    scopus 로고
    • The effects of workplace unionization on worker responses to HRM innovation
    • Fall
    • Kizilos, Mark and Yonatan Reshef. "The Effects of Workplace Unionization on Worker Responses to HRM Innovation." Journal of Labor Research 18 (Fall 1997): 641-56.
    • (1997) Journal of Labor Research , vol.18 , pp. 641-656
    • Kizilos, M.1    Reshef, Y.2
  • 20
    • 84965599891 scopus 로고
    • A model of organizational change in the context of union-management relations
    • January
    • Kochan, Thomas A. and Lee Dyer. "A Model of Organizational Change in the Context of Union-Management Relations." Journal of Applied Behavioral Science 12 (January 1976): 59-78.
    • (1976) Journal of Applied Behavioral Science , vol.12 , pp. 59-78
    • Kochan, T.A.1    Dyer, L.2
  • 21
    • 84973715416 scopus 로고
    • Canadian labour's response to work reorganization
    • Kumar, Pradeep. "Canadian Labour's Response to Work Reorganization." Economic and Industrial Democracy 16 (1995): 39-78.
    • (1995) Economic and Industrial Democracy , vol.16 , pp. 39-78
    • Kumar, P.1
  • 23
    • 85033950468 scopus 로고
    • Prescription for change: An interview on improving Canada's Health Care System with Donald P. Schurman, President, University of Alberta Hospital
    • Summer
    • MacBride-King, Judith. "Prescription for Change: An Interview on Improving Canada's Health Care System with Donald P. Schurman, President, University of Alberta Hospital." Canadian Business Review 20 (Summer 1993): 6-14.
    • (1993) Canadian Business Review , vol.20 , pp. 6-14
    • Macbride-King, J.1
  • 24
    • 0010965287 scopus 로고    scopus 로고
    • A working definition for TQM researchers
    • Miller, William Johnson. "A Working Definition for TQM Researchers." Journal of Quality Management 1 (1996): 149-59.
    • (1996) Journal of Quality Management , vol.1 , pp. 149-159
    • Miller, W.J.1
  • 26
    • 0040638043 scopus 로고
    • American manufacturing unions' stasis: A paradigmatic perspective
    • October
    • Murray, Alan I. and Yonatan Reshef. "American Manufacturing Unions' Stasis: A Paradigmatic Perspective." Academy of Management Review 13 (October 1988): 615-26.
    • (1988) Academy of Management Review , vol.13 , pp. 615-626
    • Murray, A.I.1    Reshef, Y.2
  • 27
    • 0040638042 scopus 로고    scopus 로고
    • A focused review of the reengineering literature: Expert frequently asked questions
    • Nissen, Mark E. "A Focused Review of the Reengineering Literature: Expert Frequently Asked Questions." Quality Management Journal 3 (1996): 52-66.
    • (1996) Quality Management Journal , vol.3 , pp. 52-66
    • Nissen, M.E.1
  • 29
    • 21344484519 scopus 로고
    • Reframing the organization: Why implementing total quality is easier said than done?
    • October
    • Reger, Rhonda K., Loren T. Gustafson, Samuel M. DeMarie, and John V. Mullane. "Reframing the Organization: Why Implementing Total Quality Is Easier Said than Done?" Academy of Management Review 19 (October 1994): 565-84.
    • (1994) Academy of Management Review , vol.19 , pp. 565-584
    • Reger, R.K.1    Gustafson, L.T.2    DeMarie, S.M.3    Mullane, J.V.4
  • 30
    • 0000036890 scopus 로고
    • The saturn partnership: Co-management and the reinvention of the local union
    • Bruce E. Kaufman and Morris M. Kleiner, eds. Madison, Wise.: IRRA
    • Rubinstein, Saul, Michael Bennett, and Thomas Kochan. "The Saturn Partnership: Co-Management and the Reinvention of the Local Union." In Bruce E. Kaufman and Morris M. Kleiner, eds. Employee Representation. Madison, Wise.: IRRA, 1993, pp. 339-70.
    • (1993) Employee Representation , pp. 339-370
    • Rubinstein, S.1    Bennett, M.2    Kochan, T.3
  • 31
    • 85033972275 scopus 로고    scopus 로고
    • Kiwi or not kiwi: Exporting the New Zealand "model" to Alberta, Canada
    • San Francisco, August-September
    • Schwartz, Herman. Kiwi or Not Kiwi: Exporting the New Zealand "Model" to Alberta, Canada. Paper presented at the 1996 American Political Science Association Annual Meeting. San Francisco, August-September, 1996.
    • (1996) 1996 American Political Science Association Annual Meeting
    • Schwartz, H.1
  • 32
    • 84976929553 scopus 로고
    • Public choice theory and public choices: Fiscal bureaucrats and state reorganization in Australia, Denmark, New Zealand and Sweden in the 1980s
    • July
    • Schwartz, Herman. "Public Choice Theory and Public Choices: Fiscal Bureaucrats and State Reorganization in Australia, Denmark, New Zealand and Sweden in the 1980s." Administration and Society 26 (July 1994): 48-77.
    • (1994) Administration and Society , vol.26 , pp. 48-77
    • Schwartz, H.1
  • 33
    • 0039452636 scopus 로고    scopus 로고
    • Reengineering, total quality management and sociotechnical systems approaches to organizational change: Towards an eclectic approach?
    • Shani, A.B. (Rami) and Yoram Mitki. "Reengineering, Total Quality Management and Sociotechnical Systems Approaches to Organizational Change: Towards an Eclectic Approach?" Journal of Quality Management 1 (1996): 131-45.
    • (1996) Journal of Quality Management , vol.1 , pp. 131-145
    • Shani, A.B.1    Mitki, Y.2
  • 34
    • 85033950602 scopus 로고
    • Edmonton, Alberta, Canada
    • SNAA (Local 1). The Union Perspective on TQM. Edmonton, Alberta, Canada, 1992.
    • (1992) The Union Perspective on TQM
  • 36
    • 84876613942 scopus 로고
    • Gurus in government
    • May 20
    • The Economist. "Gurus in Government." May 20, 1995.
    • (1995) The Economist
  • 38
    • 85033945401 scopus 로고    scopus 로고
    • Edmonton, Alberta, Canada
    • UAH. Workforce Adjustment Data. Edmonton, Alberta, Canada, 1996.
    • (1996) Workforce Adjustment Data
  • 39
    • 85033957118 scopus 로고
    • Who is in charge of the store?
    • Edmonton, Alberta, Canada
    • Unions In Action. "Who Is in Charge of the Store?" Edmonton, Alberta, Canada, 1994a.
    • (1994) Unions in Action
  • 40
    • 85033944785 scopus 로고
    • You can make a difference
    • Edmonton, Alberta, Canada
    • Union in Action. "You Can Make a Difference." Edmonton, Alberta, Canada, 1994b.
    • (1994) Union in Action
  • 43
    • 84929065918 scopus 로고
    • Toward a structural account of union participation in management: The case of western airlines
    • July
    • Wever, Kirsten R. "Toward a Structural Account of Union Participation in Management: The Case of Western Airlines." Industrial and Labor Relations Review 42 (July 1989): 600-609.
    • (1989) Industrial and Labor Relations Review , vol.42 , pp. 600-609
    • Wever, K.R.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.