Surprisingly simple routes to the top

Cornell Hotel and Restaurant Administration Quarterly

Volumn 40, Issue 6, 1999, Pages 34-41

  Dubé, Laurette ^a   Renaghan, Leo M ^a  

^a NONE

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EID: 0033474026     PISSN: 00108804     EISSN: None     Source Type: Journal    
DOI: 10.1177/001088049904000615     Document Type: Article

References (12)

1. 1 For the larger study, see: Laurette Dubé, Cathy A. Enz, Leo M. Renaghan, and Judy A. Siguaw, American Lodging Excellence: The Key to Best Practices in the U.S. Lodging Industry (Washington, DC: American Express and the American Hotel Foundation, 1999).
2. 2 Dubé et al., p. 284.
3. 3 Dubé et al., p. 303.
4. 4 D. Goleman, "What Makes a Leader?" Harvard Business Review, November-December 1998, pp. 92-105.
5. 5 Henry Mintzberg, "Covert Leadership: Notes on Managing Professionals," Harvard Business Review, November-December 1998, pp. 140-147.
6. 6 Mintzberg, p. 144.
7. 7 Michael E. McGill and J.W. Slocum, Jr., "A Little Leadership, Please?," Organizational Dynamics, Winter 1998, pp. 39-49.
8. 8 McGill and Slocum, pp. 46-47.
9. 9 Mintzberg, pp. 140-147.
10. 10 L. Dubé, M.D. Johnson, and L. Renaghan, "Adapting the QFD Approach to Product Design in Extended Service Transactions," Production and Operation Management, Vol. 8, No. 3 (1999), pp. 301-317.
11. 11 See: Charles G. Partlow, "How Ritz-Carlton Uses 'TQM,'" Cornell Hotel and Restaurant Administration Quarterly, Vol. 34, No. 4 (August 1993), p. 21.
12. 12 D. Lei, J.W. Slocum, and R.A. Pitts, "Designing Organizations for Competitive Advantage: The Power of Unlearning and Learning," Organizational Dynamics, Winter 1999, pp. 24-38.