Data driven decisions: Using data to inform process changes in libraries

Library and Information Science Research

Volumn 21, Issue 1, 1999, Pages 31-46

  Veldof, Jerilyn R ^a  

^a UNIVERSITY OF MINNESOTA   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0033474004     PISSN: 07408188     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0740-8188(99)80004-8     Document Type: Article

References (18)

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12. Larson, Catherine A. (1998, Spring). Customers first: Using process improvement to improve service quality and efficiency. Reference Services Review, 26, 51-60.
13. O'Neil, Rosanna M. (1994). Total Quality Management in Libraries: A Sourcebook. Englewood, CO: Libraries Unlimitied.
14. Riggs, Donald E. (1992). TQM: Quality improvement in new clothes. College & Research Libraries, 53, 481-482.
15. Rowldy, Jennifer. (1996). Implementing TQM for library services: The issues. Aslib Proceedings, 48, 17-21.
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17. Senge, Peter. M., Roberts, Charlotte, Ross, Richard B., Smith, Bryan J., & Kleiner, Art. (1994). The Fifth Discipline Fieldbook: Strategies and Tools for Building a Learning Organization. New York: Doubleday.
18. Scholtes, Peter R. (1988). The Team Handbook: How to Use Teams to Improve Quality. Madison, WI: Joiner.