Information management in process-based organizations: A case study at Xerox Ltd

Information Systems Journal

Volumn 9, Issue 3, 1999, Pages 181-195

  Seltsikas, Philip ^a  

^a ASTON UNIVERSITY   (United Kingdom)

Author keywords

Business processes; Enterprise wide information systems; Holistic management; Information management; Organizational co ordination; Process management

Indexed keywords

BINARY ALLOYS; INFORMATION SYSTEMS; INFORMATION USE;

BUSINESS PROCESS; COMPLEX INTEGRATIONS; ENTERPRISE-WIDE INFORMATION SYSTEMS; NEW ORGANIZATIONAL FORMS; ORGANIZATIONAL CO-ORDINATION; ORGANIZATIONAL COMPLEXITY; PARTICIPANT OBSERVATIONS; PROCESS MANAGEMENT;

INFORMATION MANAGEMENT;

EID: 0033469406     PISSN: 13501917     EISSN: None     Source Type: Journal    
DOI: 10.1046/j.1365-2575.1999.00060.x     Document Type: Article

References (24)

1. Berger, P.L. & Luckmann, T. (1967) The Social Construction of Reality, a Treatise in the Sociology of Knowledge. Allen Lane, London.
2. Blaxter, L., Hughes, C. & Tight, M. (1996) How to Research. Open University Press, Buckingham.
3. Cassell, C. & Symon, G., eds. (1994) Qualitative Methods in Organisational Research, a Practical Guide. Sage, London.
4. Checkland, P. & Scholes, J. (1991) Soft Systems Methodology in Action. John Wiley & Sons, Chichester.
5. Davenport, T.H. (1993) Process Innovation: Reengineering Work Through Information Technology. Harvard Business School Press, Boston, MA.
6. De Leeuw, A.C.J. & Volberda, H.W. (1996) On the concept of flexibility - a dual control perspective. Omega International Journal of Management Science, 24(2), 121-139.
7. Dey, I. (1993) Qualitative Data Analysis: a User-Friendly Guide for Social Scientists. Routledge, London.
8. Earl, M.J. (1994) The new and the old of business process redesign. Journal of Strategic Information Systems, 3 (1), 5-22.
9. Glaser, B.G. & Strauss, A.L. (1967) The Discovery of Grounded Theory. Aldine, Chicago.
10. Gummesson, E. (1988) Qualitative Methods in Management Research, Case Study Research, Participant Observation, Action Research/Action Science, and other 'Qualitative Methods' Used in Academic Research and Management Consultancy. Chartwell-Bratt, Bromley.
11. Hammer, M. (1990) Reengineering work: don't automate, obliterate. Harvard Business Review, 90 (4), 104-112.
12. Jacobson, G. & Hillkirk, J. (1986) Xerox: American Samurai. Macmillan, New York.
13. Lincoln, Y.S. & Guba, E.G. (1985) Naturalistic Inquiry. Sage, London.
14. May, T. (1997) Social Research: Issues, Methods, and Processes, 2nd edn. Open University Press, Buckingham.
15. McNiff, J., Lomax, P. & Whitehead, J. (1996) You and Your Action Research Project. Routledge, London.
16. Miles, M.B. & Huberman, A.M. (1994) Qualitative Data Analysis: an Expanded Sourcebook, 2nd edn. Sage Publications, London.
17. MIT (1996) Inventing the Organizations of the 21st Century, A proposal for a New Research and Education Initiative, @ URL http://ccs.mit.edu/21c/prop.html (24 October).
18. Nandhakumar, J. & Jones, M. (1997) Too close for comfort? Distance and engagement in interpretive information systems research. Information Systems Journal, 7 (2), 109-131.
19. Porter, M.E. (1985) Competitive Advantage: Creating and Sustaining Superior Performance. Free Press, New York.
20. Scott Morton, M.S. (1992) The effects of information technology on management and organizations. In Transforming Organizations, Kochan, T.A. & Useem, M. (eds), pp. 261-279. Oxford University Press, Oxford.
21. Seltsikas, P. (1999) Information Management and the Holistic Process-Oriented Enterprise, unpublished PhD Thesis, Aston University, Aston Business School, Birmingham.
22. Walsham, G. (1995) Interpretive case studies in IS research: nature and method. European Journal of Information Systems, 4 (2), 74-81.
23. Watts, J. (1994) The business change and re-engineering interview: Tom Davenport: Director of Research and Partner, Ernst & Young, USA. Business Change and ReEngineering, 2 (1), 2-6.
24. Willcocks, L. & Smith, G. (1995) IT-enabled business process reengineering: organizational and human resource dimensions. Journal of Strategic Information Systems, 4 (3), 279-301.