Simulation of a claims call center: a success and a failure

Winter Simulation Conference Proceedings

Volumn 2, Issue , 1999, Pages 1648-1653

  Klungle, Roger ^a  

^a AAA Michigan   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

COMPUTER SIMULATION; DECISION MAKING; MANAGEMENT INFORMATION SYSTEMS; SCHEDULING; SYSTEMS ANALYSIS; TELECOMMUNICATION SERVICES;

CALL CENTER MANAGEMENT; DISCRETE EVENT SIMULATION; ERLANG-C MODEL; ROAD SERVICE EQUIPMENT; WORKFORCE MANAGEMENT SYSTEMS;

INDUSTRIAL MANAGEMENT;

EID: 0033352188     PISSN: 02750708     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (3)