Development of an intelligent case-based system for help desk operations

Canadian Conference on Electrical and Computer Engineering

Volumn 2, Issue , 1999, Pages 1062-1067

  Chan, Christine ^a   Geng, Liqiang ^a   Chen, Lin Li ^a  

^a UNIVERSITY OF REGINA   (Canada)

Author keywords

[No Author keywords available]

Indexed keywords

ARTIFICIAL INTELLIGENCE; INFORMATION SERVICES; INFORMATION TECHNOLOGY; KNOWLEDGE ACQUISITION; KNOWLEDGE REPRESENTATION; SYSTEMS ENGINEERING;

HELP DISK OPERATIONS; INTELLIGENT CASE BASED SYSTEMS; SYSTEM VERIFICATION;

KNOWLEDGE BASED SYSTEMS;

EID: 0033338665     PISSN: 08407789     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (10)