Inferring balking behavior from transactional data

Operations Research

Volumn 47, Issue 5, 1999, Pages 778-784

  Jones, Lee K ^a  

^a University of Massachusetts Lowell   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ALGORITHMS; JOB ANALYSIS; MAXIMUM LIKELIHOOD ESTIMATION; PROBABILITY; SALES; STATISTICS; TIME AND MOTION STUDY;

BALKING; BAYESIAN METHODS; LARSONS QUEUE INFERENCE ENGINE;

QUEUEING THEORY;

EID: 0033326521     PISSN: 0030364X     EISSN: None     Source Type: Journal    
DOI: 10.1287/opre.47.5.778     Document Type: Article

References (7)

1. Bertsimas, Dimitris, Les D. Servi 1991. Deducing queuing from transactional data: the queue inference engine revisited. Oper. Res. 40(S2) 217-228.
2. Daley, D. J., Les D. Servi 1992. Exploiting Markov chains to infer queue length from transactional data. J. Appl. Probab. 29 713-732.
3. Jones, L. K. 1994. Inferring balking behavior and queue performance from transactional data. Working Paper. Massachusetts Institute of Technology, Cambridge, MA.
4. _, R. C. Larson 1995. Efficient computation of probabilities of events described by order statistics and applications to queue inference. ORSA J. Comput. 7(1) 89-100.
5. Larson, R. C. 1990. The queue inference engine: deducing queue statistics from transactional data. Management Sci. 36(5) 586-601.
6. _, 1991. The queue inference engine: addendum. Management Sci. 37(8) 1062.
7. Servi, L. D., D. J. Daley 1993. A two point Markov chain boundary value problem. Advances in Appl. Probab. 25 607-630.