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Volumn 77, Issue 1, 1999, Pages 14-26
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The hidden competencies of healthcare: why self-esteem, accountability, and professionalism may affect hospital customer satisfaction scores.
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Author keywords
[No Author keywords available]
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Indexed keywords
ACCREDITATION;
ATTITUDE TO HEALTH;
EDUCATION;
HEALTH PERSONNEL ATTITUDE;
HOSPITAL PERSONNEL;
HUMAN;
ORGANIZATION;
ORGANIZATION AND MANAGEMENT;
PATIENT CARE;
PATIENT SATISFACTION;
PROFESSIONAL COMPETENCE;
PSYCHOLOGICAL ASPECT;
REVIEW;
SELF CONCEPT;
STANDARD;
UNITED STATES;
ATTITUDE OF HEALTH PERSONNEL;
HEALTH KNOWLEDGE, ATTITUDES, PRACTICE;
HUMANS;
JOINT COMMISSION ON ACCREDITATION OF HEALTHCARE ORGANIZATIONS;
ORGANIZATIONAL CULTURE;
PATIENT SATISFACTION;
PATIENT-CENTERED CARE;
PERSONNEL, HOSPITAL;
PROFESSIONAL COMPETENCE;
SELF CONCEPT;
UNITED STATES;
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EID: 0033289356
PISSN: 00185868
EISSN: None
Source Type: Journal
DOI: 10.1080/00185869909596515 Document Type: Review |
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Times cited : (14)
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References (34)
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