Information Overload: Addressing the Productivity Paradox in Face-to-Face Electronic Meetings

Journal of Management Information Systems

Volumn 16, Issue 3, 1999, Pages 157-185

  Grisé, Mary Liz ^a,b   Gallupe, R Brent ^c,d  

^a DALHOUSIE UNIVERSITY   (Canada)

^b QUEEN S UNIVERSITY   (Canada)

^c QUEEN S UNIVERSITY   (Canada)

^d UNIVERSITY OF AUCKLAND   (New Zealand)

Author keywords

Electronic brainstorming; Group support systems; Information overload; Integrative Complexity Theory

Indexed keywords

EID: 0033277393     PISSN: 07421222     EISSN: None     Source Type: Journal    
DOI: 10.1080/07421222.1999.11518260     Document Type: Article

References (55)

1. Anson, R.; Bostrom, R.; and Wynne, B. An experiment assessing group support system and facilitator effects on meeting outcomes. Management Science, 41, 2 (1995), 189-208.
2. Boiney, L.G. Reaping the benefits of information technology in organizations: a framework guiding appropriation of group support systems. Journal of Applied Behavioral Science, 34, 3 (September 1998), 327-346.
3. Bostrom, R.P., and Anson, R. The face to face meeting: a tutorial. In R.P. Bostrom, R.T. Watson, and S.T. Kinney (eds.), Computer Augmented Teamwork: A Guided Tour. New York: Van Nostrand Reinhold, 1992, pp. 16-23.
4. Briggs, R.O.; Nunamaker, J.F., Jr; and Sprague, R.H., Jr. 1001 unanswered research questions in GSS. Journal of Management Information Systems, 14, 3 (Winter 1997-98), 3-21.
5. Chen, H. An algorithmic approach to building concept space for a scientific community. In Proceedings of the Twenty-Seventh Annual Hawaii International Conference on System Sciences, vol. 4, 1994, pp. 201-210.
6. Chen, H.; Hsu, P.; Orwig, R.; Hoopes, L.; and Nunamaker, J.F. Automatic concept classification of text from electronic meetings. Communications of the ACM, 37, 10 (1994), 56-73.
7. Chin, W.W.; Hayne, S.; and Licker, P. The group consolidation problem during GSS usage: a new approach and initial empirical evidence. Journal of Information Technology Management, 3, 2 (1992), 15-27.
8. Clawson, V.R.; Bostrom, R.; and Anson, R. The role of the facilitator in computer supported meetings. Journal of Small Group Research, 24, 4 (November, 1993), 547-565.
9. Cook, G.J. An empirical investigation of information search strategies with implications for decision support system design. Decision Sciences, 24, 3 (1993), 683-697.
10. Dennis, A.R. Information processing in group decision making: you can lead a group to information, but you can't make it think. Working Paper, University of Georgia, 1994.
11. Dennis, A.R.; Hilmer, K.M.; and Taylor, N.J. Information exchange and use in GSS and verbal group decision making: effects of minority influence. Journal of Management Information Systems, 14, 3 (Winter 1997-98), 61-88.
12. Dennis, A.R., and Valacich, J.S. Computer brainstorms: more heads are better than one. Journal of Applied Psychology, 78, 4 (1993), 531-537.
13. DeSanctis, G., and Gallupe, R.B. A foundation for the study of group decision support systems. Management Science, 33, 5 (1987), 589-608.
14. DeSanctis, G., and Poole, M.S. Capturing the complexity in advanced technology use: adaptive structuration theory. Organization Science, 5, 2 (May 1994), 121-147.
15. Dickson, G.W.; Partridge, J.L.; and Robinson, L.H. Exploring modes of facilitative support for GDSS technology. MIS Quarterly, 17, 2 (1993), 173-194.
16. Drazin, R.; Glynn, M.A.; and Kazanjian, R.K. Multilevel theorizing about creativity in organizations: a sensemaking perspective. Academy of Management Review, 24, 2 (April 1999), 286-307.
17. Eden, C. Cognitive mapping. European Journal of Operational Research, 36 (1988), 1-13.
18. Eden, C., and Ackermann, F. Strategy development and implementation - the role of a group decision support system. In R.P. Bostrom, R.T. Watson, and S.T. Kinney (eds.), Computer Augmented Teamwork: A Guided Tour. New York: Van Nostrand Reinhold, 1992, pp. 325-343.
19. Eggemeier, F.T. Properties of workload assessment techniques. In A. Hancock and N. Meshkati (eds.), Human Mental Workload. Amsterdam: North Holland, Elsevier Science Publishers, 1988, pp. 41-62.
20. Fjermestad, J., and Hiltz, S.R. An assessment of group support systems experimental research: methodology and results. Journal of Management Information Systems, 15, 3, (1999), 7-150.
21. Gallupe, R.B.; Bastianutti, L.M.; and Cooper, W.H. Unblocking brainstorms. Journal of Applied Psychology, 76 (1991), 137-142.
22. Gallupe, R.B., and Cooper, W.H. Brainstorming electronically. Sloan Management Review, 35, 1 (1993), 27-36.
23. Gallupe, R.B., and Cooper, W.H. Idea generation of controversial topics. Unpublished data. Queen's University, 1996.
24. Gallupe, R.B.; Cooper, W.H.; Grise, M.L.; and Bastianutti, L.M. Blocking electronic brainstorms. Journal of Applied Psychology, 79, 1 (1994), 77-86.
25. Gallupe, R.B.; Dennis, A.R.; Cooper, W.H.; Valacich, J.S.; Bastianutti L.M.; and Nunamaker, J.F., Jr. Electronic brainstorming and group size. Academy of Management Journal, 35, 2 (1992), 350-369.
26. Hart, S.G., and Staveland, L.E. Development of NASA-TLX (Task Load Index): results of empirical and theoretical research. In P.A. Hancock and N. Meshkati (eds.), Human Mental Workload. Amsterdam: North Holland, Elsevier Science Publishers, 1988, pp. 139-183.
27. Hiltz, S.R., and Turoff, M. Structuring computer-mediated communication systems to avoid information overload, Communications of the ACM, 28, 7 (July 1985), 680-689.
28. Huff, A.S. Mapping Strategic Thought. New York: Wiley, 1990.
29. Iselin, E. The impact of information diversity on information overload effects in unstructured managerial decision making. Journal of Information Science, 15 (1989), 163-173.
30. Jessup, L., and Valacich, J., eds. Group Support Systems: New Perspectives. New York: Macmillan, 1993.
31. Kelly, G.G., and Bostrom, R.B. Facilitating the socio-emotional dimension in group support systems environments. In L. Olnan (ed.), Proceedings of the 1995 ACM SIGCPR Conference, April 6-8, 1995.
32. Kelly, G.G., and Bostrom, R.B. A facilitator's general model for managing socio-emotional issues in group support systems meeting environments. Journal of Management Information Systems, 14, 3 (Winter 1997-98), 23-44.
33. Malhotra, N.K. Information load and consumer decision making. Journal of Consumer Research, 8 (1982), 419-430.
34. Massey, A.P., and Clapper, D.L. Element finding: the impact of a group support system on a crucial phase of sense making. Journal of Management Information Systems, 11, 4 (Spring 1995), 149-176.
35. McGrath, J.E., and Hollingshead, A.B. Groups Interacting with Technology: Ideas, Evidence, Issues, and an Agenda. Thousand Oaks, CA: Sage Publications, 1994.
36. Miller, J. Living Systems. New York: Wiley, 1978.
37. Nagasundaram, M., and Bostrom, R. P. The structuring of creative processes using GSS: a framework for research. Journal of Management Information Systems, 11, 3 (1995), 89-116.
38. Nagasundaram, M., and Dennis, A.R. When a group is not a group: the cognitive foundation of group idea generation. Small Group Research, 24, 4 (November 1993), 463-489.
39. Newell, A., and Simon, H.A. Human Problem Solving. Englewood Cliffs, NJ: Prentice-Hall, 1972.
40. Niederman, F.; Beise, C.M.; and Beranek, P.M. Issues and concerns about computer-supported meetings: the facilitator's perspective. MIS Quarterly, 20, 1 (March 1996), 1-22.
41. Nunamaker, J.F.; Dennis, A.R.; Valacich, J.S.; Vogel, D.R.; and George, J.F. Electronic meeting systems to support group work. Communications of the ACM, 34, 1 (July 1991), 40-61.
42. Nygren, T.E. Psychometric properties of subjective workload measurement techniques: implications for their use in the assessment of perceived mental workload. Human Factors, 33 (1991), 17-33.
43. O'Reilly, C.A. Individuals and information overload in organizations: is more necessarily better? Academy of Management Journal, 23, 4 (1980), 684-696.
44. Osborn, A. Applied Imagination. New York: Scribner, 1957.
45. Payne, J.W., and Bettman, J.R. Behavioral decision research: a constructive processing perspective. Annual Review of Psychology, 43 (1992), 87-131.
46. Schick, A.G.; Gordon, L.A.; and Haka, S. Information overload: a temporal approach. Accounting, Organizations and Society, 15, 3 (1990), 199-220.
47. Schroder, H.M; Driver, J.J.; and Streufert, S. Human Information Processing. New York: Holt, Rinehart, and Winston, 1967.
48. Silver, M.S. Decision support systems: directed and non-directed change. Information Systems Research, 1, 1 (1990), 47-70.
49. Simon, H. The New Science of Management Decision. New York: Harper and Row, 1960.
50. Stevens, J. Applied Multivariate Statistics for Social Science. Hillsdale, NJ: Lawrence Erlbaum, 1986.
51. Streufert, S., and Streufert, S.C. Behavior in a Complex Environment. Washington, DC: V.H. Winston and Sons, 1978.
52. Streufert, S., and Swezey, R.W. Complexity, Managers, and Organizations. New York: Academic Press, 1986.
53. Suedfeld, P. APA presidential addresses: the relation of integrative complexity to historical, professional, and personal factors. Journal of Personality and Social Psychology, 49, 6 (1985), 1643-1651.
54. Tabachnick, B.G., and Fidell, L.S. Using Multivariate Statistics. New York: Harper and Row, 1983.
55. Zigurs, I., and Buckland, B.K., A theory of task/technology fit and group support systems effectiveness. MIS Quarterly, 22, 3 (September 1998), 313-334.