The effects of a combined goal setting, Feedback and incentive intervention on job performance in a manufacturing environment

Journal of Organizational Behavior Management

Volumn 19, Issue 3, 1999, Pages 5-26

  Jessup, Paul A ^a   Stahelski, Anthony J ^b  

^a ALCOA INC   (United States)

^b CENTRAL WASHINGTON UNIVERSITY   (United States)

Author keywords

Aluminum production; Cost reduction; Feedback; Goal setting; Performance improvement; Social rewards; Tangible rewards; Workers

Indexed keywords

EID: 0033275749     PISSN: 01608061     EISSN: 15408604     Source Type: Journal    
DOI: 10.1300/J075v19n03_02     Document Type: Article

References (23)

1. Agnew, J. L., 1998. The establishing operation in organizational behavior management. Journal of Organizational Behavior Management, 16(2):7–19.
2. Agnew, J. L., and Redmon, W. K., 1992. Contingency specifying stimuli:The role of “rules” in organizational behavior management. Journal of Organizational Behavior Management, 12(2):67–75.
3. Austin, J., Kessler, M. L., Riccobono, J. E., and Bailey, J. S., 1996. Using feedback and reinforcement to improve the performance and safety of a roofing crew. Journal of Organizational Behavior Management, 16(2):49–75.
4. Balcazar, F., Hopkins, B. L., and Suarez, Y., 1986. A critical, objective review of performance feedback. Journal of Organizational Behavior Management, 7:65–89.
5. Baum, W. M., 1994. Understanding behaviorism:Science, behavior, and culture, New York:HarperCollins.
6. Daniels, A. C., 1989. Performance management:Improving quality productivity through positive reinforcement (), 3rd ed., Tucker, GA:Performance Management Publications.
7. Fellows, C., and Mawhinney, T. C., 1997. Improving telemarketers' performance in the short-run using operant concepts. Journal of Business and Psychology, 11(4):411–424.
8. Felner, D. J., and Sulzer-Azaroff, B., 1984. Increasing industrial safety practices and conditions through posted feedback. Journal of Safety Research, 15:7–21.
9. Fischer, W. K., Keller, F., Perruchoud, R. C., and Oderbolz, S., 1993. Light Metals, 1993:683–694.
10. Langeland, K. L., Johnson, C. M., and Mawhinney, T. C., 1998. Improving staff management in a community mental health setting:Job analysis, training, goal setting, feedback, and years of data. Journal of Organizational Behavior Management, 18(1):21–43.
11. Locke, E. A., and Latham, G. P., 1990. A Theory of Goal Setting and Task Performance, Englewood Cliffs, NJ:Prentice Hall.
12. Locke, E. A., Shaw, K. N., Saari, L. M., and Latham, G. P., 1981. Goal setting and task performance:1969–1980. Psychological Bulletin, 90:125–152.
13. Malott, R. W., 1992. A theory of rule-governed behavior and organizational behavior management. Journal of Organizational Behavior Management, 12(2):45–65.
14. Mawhinney, T. C., Cumulatively large benefits of incrementally small intervention effects:Costing metacontingencies of chronic absenteeism. Journal of Organizational Behavior Management, 18(4)83–95. (In press)
15. Mawhinney, T. C., 1992. Evolution of organizational cultures as selection by consequences:The Gaia hypothesis, metacontingencies, and organizational ecology. Journal of Organizational Behavior Management, 12(2):1–26.
16. Mawhinney, T. C., and Fellows-Kubert, C., 1999. Positive contingencies versus quotas:Telemarketers exert countercontrol. Journal of Organizational Behavior Management, 19(2)
17. Poling, A., and Braatz, D., “Principles of learning:Respondent and operant conditioning and human behavior”. In Organizational performance:Behavior analysis and management, Edited by:Johnson, C. M., Redmon, W. K., and Mawhinney, T. C., New York:The Haworth, Press, Inc. (in press)
18. Poling, A., Smith, J. F., and Braatz, D., 1993. Data sets in organizational behavior management:Do we measure enough?. Journal of Organizational Behavior Management, 14(1):99–116.
19. Prue, D. M., and Fairbanks, J. A., 1981. Performance management in organizational behavior management:A review. Journal of Organizational Behavior Management, 3:1–15.
20. Redmon, W. K., and Agnew, J. L., 1991. “Organizational behavioral analysis in the United States:A view from the private sector”. In Behavior analysis of societies and cultural practices, Edited by:Lamal, P. A., 125–139. Washington, D. C:Hemisphere.
21. Redmon, W. K., and Mason, M., “Organizational culture and behavioral systems analysis”. In Handbook of organization performance:Behavior and management, Edited by:Johnson, C. M., Redmon, W. K., and Mawhinney, T. C., New York:The Haworth Press, Inc. (In press) Forthcoming in
22. Reber, R. A., Wallin, J. A., and Chhokar, J. S., 1990. Improving safety performance with goal setting and feedback. Human Performance, 3(1):51–61.
23. Welsch, W. W., Ludwig, C., Radiker, J. E., and Krapfl, J., 1973. Effects of feedback on daily completion of behavior modification projects. Mental Retardation, 11:24–26.