Corporate performance and stakeholder management: Balancing shareholder and customer interests in the U.K. privatized water industry

Academy of Management Journal

Volumn 42, Issue 5, 1999, Pages 526-538

  Ogden, Stuart ^a   Watson, Robert ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0033247297     PISSN: 00014273     EISSN: None     Source Type: Journal    
DOI: 10.2307/256974     Document Type: Article

References (42)

1. Ash, T., Hare, P., & Canning, A. 1994. Privatisation in the former centrally planned economies. In P. M. Jackson & C. M. Price (Eds.), Privatisation and regulation: 213-236. London: Longman.
2. Ashforth, B. E., & Gibbs, B. W. 1990. The double-edge of organizational legitimation. Organization Science. 1: 177-194.
3. Baltagi, B. H. 1995. Econometric analysis of panel data. Chichester: Wiley.
4. Charterhouse Tilney Equity Research. 1993. Water sector review (mimeo). London: Charterhouse Tilney Equity Research.
5. Clarkson, M. B. E. 1995. A stakeholder framework for analyzing and evaluating corporate social performance. Academy of Management Review. 20: 92-117.
6. Clarkson, M. B. E., Deck, M. C., & Shiner, N. J. 1992. The stakeholder management model in practice. Paper presented at the annual meeting of the Academy of Management, Las Vegas.
7. Cowan, S. 1994. Privatisation and regulation of the water industry in England and Wales. In M. Bishop, J. Kay, C. Mayer, & D. Thompson (Eds.), Privatisation and economic performance: 112-136. Oxford: Oxford University Press.
8. Department of the Environment. 1986. Privatisation of the water authorities in England and Wales (cmnd. 9734). London: Her Majesty's Stationery Office.
9. Donaldson, T., & Preston, L. E. 1995. The stakeholder theory of the corporation: Concepts, evidence, and implications. Academy of Management Review. 20: 65-91.
10. Ezzamel, M., & Watson, R. 1997. Wearing two hats: The conflicting control and management roles of nonexecutive directors. In K. Keasey, S. Thompson, & M. Wright (Eds.), Corporate governance: 54-79. Oxford: Oxford University Press.
11. Freeman, R.E. 1984. Strategic management: A stakeholder approach. Boston: Pitman.
12. Freeman, R. E., & Evan, W. M. 1990. Corporate governance: A stakeholder interpretation. Journal of Behavioral Economics, 19: 337-359.
13. Garvey, G., & Swan, P. 1994. The economics of corporate governance. Journal of Corporate Finance, 1: 139-174.
14. Hall, R. 1992. The strategic analysis of intangible resources. Strategic Management Journal, 13: 135-144.
15. Hart, O. 1995. Corporate governance: Some theory and implications. Economic Journal, 105: 678-689.
16. Jones, T. M. 1995. Instrumental stakeholder theory: A synthesis of ethics and economics. Academy of Management Review, 20: 404-437.
17. Kay, J., & Silberston, A. 1995. Corporate governance. National Institute Economic Review, 3(August): 84-97.
18. Kotler, P. 1984. Marketing management: Analysis, planning and control. Englewood Cliffs, NJ: Prentice-Hall.
19. Littlechild, S. 1986. Economic regulation of privatised water authorities: A report to the Department of the Environment. London: Her Majesty's Stationery Office.
20. Malkiel, B. G. 1996. A random walk down Wall Street (6th ed.). New York: Norton.
21. Monopolies and Mergers Commission. 1995. South West Water Services Ltd: A report on the determination of adjustment factors and infrastructure charges for South West Water Services Ltd. London: Her Majesty's Stationery Office.
22. Narver, J. C., & Slater, S. F. 1990. The effect of market orientation on business profitability. Journal of Marketing, 54: 20-35.
23. Office of Water Services. 1990. The water industry of England and Wales: Levels of service information 1989/90. Birmingham: Office of Water Services.
24. Office of Water Services. 1991. Annual report 1990. London: Her Majesty's Stationery Office.
25. Office of Water Services. 1992. Levels of service report for the water industry of England and Wales 1991/2. Birmingham: Office of Water Services.
26. Office of Water Services. 1993. Annual report 1992. London: Her Majesty's Stationery Office.
27. Office of Water Services. 1994. Levels of service report for the water industry of England and Wales 1993/4. Birmingham: Office of Water Services.
28. Office of Water Services. 1996. The director general's annual report 1995. London: Her Majesty's Stationery Office.
29. Office of Water Services. 1997. The director general's annual report 1996. London: Her Majesty's Stationery Office.
30. Office of Water Services. 1998. OFWAT complaints procedure: How we can help you if you have a complaint about a water company. Birmingham: Office of Water Services.
31. Office of Water Services National Customer Council. 1998. Representing water customers: The 1997-98 annual report of the OFWAT National Customer Council and the ten regional Customer Service Committees. Birmingham: Office of Water Services.
32. Ogden, S. G. 1997. Accounting for organizational performance: The construction of the customer in the privatized water industry. Accounting, Organizations and Society. 22: 529-556.
33. Ogden, S. G., & Anderson, F. 1995. Representing customer interests: The case of the UK privatized water industry. Public Administration, 73: 535-559.
34. Pfeffer, J., & Salancik, G. 1978. The external control of organizations: A resource dependence perspective. New York: Harper & Row.
35. Price, C. M. 1994. Privatization in less developed countries. In P. J. Jackson & C. M. Price (Eds.), Privatization and regulation: 237-254. London: Longman.
36. Richardson, J. (Ed.). 1990. Privatisation and deregulation in Canada and Britain. Aldershot: Dartmouth.
37. Self, P. 1993. Government by the market? London: Macmillan.
38. Slater, S. F., & Narver, J. C. 1994. Does competitive environment moderate the market orientation-performance relationship? Journal of Marketing, 58: 46-55.
39. Suchman, M.C. 1995. Managing legitimacy: Strategic and institutional approaches. Academy of Management Review, 20: 571-610.
40. Vickers, J., & Wright, V. 1989. The politics of industrial privatization in Western Europe. London: Cass.
41. Warburg Securities. 1993. Analyst's report on the water industry (mimeo). London: S.G. Warburg Securities.
42. White, H. 1980. A heteroskedasticity-consistent covariance matrix estimator and a direct test of heteroskedasticity. Econometrica, 48: 817-838.