Structural and theoretical constraints on reference service in a high school library media center

Reference and User Services Quarterly

Volumn 38, Issue 3, 1999, Pages 275-282

  Chelton, Mary K ^a  

^a CITY UNIVERSITY OF NEW YORK   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0033246741     PISSN: 10949054     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (21)

1. Information Power: Guidelines for School Library Media Programs (Chicago: ALA, 1988), 26; Carol C. Kuhlthau, Seeking Meaning: A Process Approach to Library and Information Services (Norwood, N.J.: Ablex, 1993), 155-67; Michael B. Eisenberg and R. E. Berkowitz, Information Problem-Solving: The Big Six Skills Approach to Library and Information Skills Instruction (Norwood, N.J.: Ablex, 1990), 5-63; Melissa Gross, "Imposed Query," RQ 34 (Winter 1995): 236-43.
2. Information Power: Guidelines for School Library Media Programs (Chicago: ALA, 1988), 26; Carol C. Kuhlthau, Seeking Meaning: A Process Approach to Library and Information Services (Norwood, N.J.: Ablex, 1993), 155-67; Michael B. Eisenberg and R. E. Berkowitz, Information Problem-Solving: The Big Six Skills Approach to Library and Information Skills Instruction (Norwood, N.J.: Ablex, 1990), 5-63; Melissa Gross, "Imposed Query," RQ 34 (Winter 1995): 236-43.
3. Information Power: Guidelines for School Library Media Programs (Chicago: ALA, 1988), 26; Carol C. Kuhlthau, Seeking Meaning: A Process Approach to Library and Information Services (Norwood, N.J.: Ablex, 1993), 155-67; Michael B. Eisenberg and R. E. Berkowitz, Information Problem-Solving: The Big Six Skills Approach to Library and Information Skills Instruction (Norwood, N.J.: Ablex, 1990), 5-63; Melissa Gross, "Imposed Query," RQ 34 (Winter 1995): 236-43.
4. Information Power: Guidelines for School Library Media Programs (Chicago: ALA, 1988), 26; Carol C. Kuhlthau, Seeking Meaning: A Process Approach to Library and Information Services (Norwood, N.J.: Ablex, 1993), 155-67; Michael B. Eisenberg and R. E. Berkowitz, Information Problem-Solving: The Big Six Skills Approach to Library and Information Skills Instruction (Norwood, N.J.: Ablex, 1990), 5-63; Melissa Gross, "Imposed Query," RQ 34 (Winter 1995): 236-43.
5. "RUSA Guidelines for Behavioral Performance of Reference and Information Services Professionals," RQ 36 (Winter 1996): 200-203.
6. "RUSA Guidelines," 202; Raya Fidel, "Visit to the Information Mall: Web Searching Behavior of High School Students," Journal of the American Society for Information Science (1999, in press).
7. "RUSA Guidelines," 202; Raya Fidel, "Visit to the Information Mall: Web Searching Behavior of High School Students," Journal of the American Society for Information Science (1999, in press).
8. Mary K. Chelton, Adult-Adolescent Service Encounters: The Library Context (New Brunswick, N.J.: Rutgers Univ., 1997), 1-62; Erving Goffman, "Interaction Order," American Sociological Review 48 (Feb. 1983): 1-17; Hartmut B. Mokros and others, "Practice and Personhood in Professional Interaction: Social Identities and Information Needs," Library and Information Science Research 17 (Summer 1995): 237-57; Hartmut B. Mokros, "From Information and Behavior to Interaction and Identity," in Information and Behavior: Volume 5. Interaction and Identity, ed. Hartmut B. Mokros (New Brunswick, N.J.: Transaction, 1996), 1-24; Richard E. Bopp and Linda C. Smith, Reference and Information Services: An Introduction, 2d ed. (Englewood, Colo.: Libraries Unlimited, 1995): 45-54, 260-92.
9. Mary K. Chelton, Adult-Adolescent Service Encounters: The Library Context (New Brunswick, N.J.: Rutgers Univ., 1997), 1-62; Erving Goffman, "Interaction Order," American Sociological Review 48 (Feb. 1983): 1-17; Hartmut B. Mokros and others, "Practice and Personhood in Professional Interaction: Social Identities and Information Needs," Library and Information Science Research 17 (Summer 1995): 237-57; Hartmut B. Mokros, "From Information and Behavior to Interaction and Identity," in Information and Behavior: Volume 5. Interaction and Identity, ed. Hartmut B. Mokros (New Brunswick, N.J.: Transaction, 1996), 1-24; Richard E. Bopp and Linda C. Smith, Reference and Information Services: An Introduction, 2d ed. (Englewood, Colo.: Libraries Unlimited, 1995): 45-54, 260-92.
10. Mary K. Chelton, Adult-Adolescent Service Encounters: The Library Context (New Brunswick, N.J.: Rutgers Univ., 1997), 1-62; Erving Goffman, "Interaction Order," American Sociological Review 48 (Feb. 1983): 1-17; Hartmut B. Mokros and others, "Practice and Personhood in Professional Interaction: Social Identities and Information Needs," Library and Information Science Research 17 (Summer 1995): 237-57; Hartmut B. Mokros, "From Information and Behavior to Interaction and Identity," in Information and Behavior: Volume 5. Interaction and Identity, ed. Hartmut B. Mokros (New Brunswick, N.J.: Transaction, 1996), 1-24; Richard E. Bopp and Linda C. Smith, Reference and Information Services: An Introduction, 2d ed. (Englewood, Colo.: Libraries Unlimited, 1995): 45-54, 260-92.
11. Mary K. Chelton, Adult-Adolescent Service Encounters: The Library Context (New Brunswick, N.J.: Rutgers Univ., 1997), 1-62; Erving Goffman, "Interaction Order," American Sociological Review 48 (Feb. 1983): 1-17; Hartmut B. Mokros and others, "Practice and Personhood in Professional Interaction: Social Identities and Information Needs," Library and Information Science Research 17 (Summer 1995): 237-57; Hartmut B. Mokros, "From Information and Behavior to Interaction and Identity," in Information and Behavior: Volume 5. Interaction and Identity, ed. Hartmut B. Mokros (New Brunswick, N.J.: Transaction, 1996), 1-24; Richard E. Bopp and Linda C. Smith, Reference and Information Services: An Introduction, 2d ed. (Englewood, Colo.: Libraries Unlimited, 1995): 45-54, 260-92.
12. Mary K. Chelton, Adult-Adolescent Service Encounters: The Library Context (New Brunswick, N.J.: Rutgers Univ., 1997), 1-62; Erving Goffman, "Interaction Order," American Sociological Review 48 (Feb. 1983): 1-17; Hartmut B. Mokros and others, "Practice and Personhood in Professional Interaction: Social Identities and Information Needs," Library and Information Science Research 17 (Summer 1995): 237-57; Hartmut B. Mokros, "From Information and Behavior to Interaction and Identity," in Information and Behavior: Volume 5. Interaction and Identity, ed. Hartmut B. Mokros (New Brunswick, N.J.: Transaction, 1996), 1-24; Richard E. Bopp and Linda C. Smith, Reference and Information Services: An Introduction, 2d ed. (Englewood, Colo.: Libraries Unlimited, 1995): 45-54, 260-92.
13. Chelton, Adult-Adolescent Service Encounters, 78-164.
14. S. C. Levinson, "Activity Types and Language," in Talk at Work: Interactions in Institutional Settings, ed. P. Drew and John Heritage (Cambridge, U.K.: Cambridge Univ. Pr., 1992), 66-100.
15. All transcripts are reproduced here only in part for brevity. Full-length originals are found in Chelton, Adult-Adolescent Service Encounters, 123-64.
16. Marie L. Radford, Relational Aspects of Reference Interactions: A Qualitative Investigation of the Perceptions of Users and Librarians in the Academic Library (New Brunswick, N.Y.: Rutgers Univ., 1993), 112, 118.
17. "RUSA Guidelines," 200-201.
18. Kuhlthau, Seeking Meaning, 155-67; Information Power, 30; "RUSA Guidelines," 202-203.
19. Kuhlthau, Seeking Meaning, 155-67; Information Power, 30; "RUSA Guidelines," 202-203.
20. Kuhlthau, Seeking Meaning, 155-67; Information Power, 30; "RUSA Guidelines," 202-203.
21. Erving Goffman, Frame Analysis: An Essay on the Organization of Experience (Boston: Northeastern Univ. Pr., 1974), 40-82.