Soft issues in IS projects: Lessons from an SME case study

Systems Research and Behavioral Science

Volumn 16, Issue 3, 1999, Pages 263-272

  Taylor, M J ^a   DaCosta, J L ^b  

^a LIVERPOOL JOHN MOORES UNIVERSITY   (United Kingdom)

^b NONE

Author keywords

Small to medium enterprise; Soft systems methodology

Indexed keywords

EID: 0033243415     PISSN: 10927026     EISSN: None     Source Type: Journal    
DOI: 10.1002/(sici)1099-1743(199905/06)16:3<263::aid-sres257>3.0.co;2-w     Document Type: Article

References (26)

1. Avison, D. E. (1990). A contingency framework for information systems development. PhD thesis, University of Aston, Birmingham, UK.
2. Benbasat, I., Goldstein, D., and Mead, M. (1987). The case research strategy in studies of information systems. MIS Quarterly September, 369-386.
3. Benfell, A., and Hopker, O. (1995). A shift to object oriented methods for developing information systems: the way forward for small to medium sized enterprises. In Proceedings of British Computer Society Information Systems Methodologies Conference, Wrexham, UK, 6-8 September 1995, pp. 51-61.
4. CCTA (1993). Applying Soft Systems Methodology to an SSADM Feasibility Study, CCTA, HMSO, London.
5. Checkland, P. B. (1972). Towards a system-based methodology for real-world problem solving. Journal of Systems Engineering 3(2), 87-116.
6. Checkland, P. B. (1981). Systems Thinking, Systems Practice, Wiley, Chichester.
7. Checkland, P. B., and Holwell, S. (1998). Information, Systems and Information Systems, Wiley, Chichester.
8. Checkland, P. B., and Scholes, J. (1990). Soft Systems Methodology in Action, Wiley, Chichester.
9. Cragg, P., and Zinatelli, N. (1995). The evolution of information systems in small firms, Information and Management 29(1), 1-8.
10. Davenport, T., and Stoddard, D. (1994). Reengineering: business change of mythic proportions, MIS Quarterly June, 121-127.
11. ESCROW (1997). NCC ESCROW, National Computing Centre, Manchester.
12. Galliers, R. D., Whittaker, B. D., Clegg, J. D., and Mouthon, M. (1981). Improving employment prospects for mentally handicapped people in Camden: a systems study. Journal of Applied Systems Analysis 8, 101-114.
13. Gummesson, E. (1991). Qualitative Methods in Management Research, Sage, New York.
14. Hammer, M. (1990). Reengineering work: don't automate, obliterate. Harvard Business Review, July-August, 104-112.
15. Harwood, S. A. (1995). Thoughts about the business. Systemist 17(4), 201-218.
16. Lybereas, P., Mylonopoulos, N. A., Doukidis, G. I., and Galliers, R. D. (1994). Information systems planning and entrepreneurial culture in medium-sized enterprises. In Proceedings of 2nd European Conference on Information Systems, Nijenrode University, The Netherlands, 30-31 May 1994, pp. 23-32.
17. Miles, R. (1988). Combining 'soft' and 'hard' systems practice: grafting or embedding? Journal of Applied Systems Analysis 15, 55-60.
18. Moyes, P. (1993). Using pictures to plan and manage change. Systemist 15(3), 141-147.
19. Ormerod, R. (1993). Information and management style in IT strategy development. Systemist 15(1), 44-52.
20. Palvia, P., Means, D., and Jackson, W. (1994). Determinants of computing in very small businesses. Information and Management 27(3), 161-174.
21. Scholes, J. (1987). Extending the application of soft systems methodology. PhD dissertation, University of Lancaster.
22. SSADM (1995). SSADM Reference Manual, version 4+, NCC Blackwell, Oxford.
23. Taylor, M. J., Moynihan, E., and Wood-Harper, A. T. (1998). Soft systems methodology and systems maintenance. Journal of Systemic Practice and Action Research 10, 4.
24. Travis, J. (1991). Systems practice: an application of soft systems thinking in the context of IS planning for small business. In Jackson, M. C., et al. (eds), Systems Thinking in Europe, Plenum Press, New York, pp. 303-309.
25. Tsouvalis, C., and Checkland, P. B. (1996). Reflecting on SSM: the dividing line between 'real world' and 'systems thinking world'. Systems Research 13(1), 33-45.
26. Wood-Harper, A. T. (1985). Information systems research methods: using action research. In Mumford, E., Hirschheim, R. A., Fitzgerald, G., and Wood-Harper, A. T. (eds), Research Methods in Information Systems, North-Holland, Amsterdam.