The uptake and application of work flow management systems in the UK financial services sector

Journal of Information Technology

Volumn 14, Issue 2, 1999, Pages 149-160

  Doherty, Neil F ^a   Perry, I ^b  

^a LOUGHBOROUGH UNIVERSITY   (United Kingdom)

^b Hatton Blue Ltd   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0033241343     PISSN: 02683962     EISSN: 14664437     Source Type: Journal    
DOI: 10.1080/026839699344647     Document Type: Article

References (24)

1. Barros, A.P. and ter Hofstede, A.H.M. (1998) Work flow-suitable conceptual modelling techniques. Information Systems Journal, 8(4), 313-37.
2. Business &Technology (1996) The complete guide to work flow &workgroup technology. Business &Technology, August, 51-63.
3. Computing (1996) Focus on workflow systems. Computing, July, 21-8.
4. Churchill, G.A., Jr (1991) Marketing Research Methodological Foundations, 5th edn., (Dryden Press, Orlando, FL).
5. Conspectus (1996) Workflow and document management technology. Conspectus, September, pp. 1-37.
6. Conspectus (1997) Workflow and document management technology. Conspectus, September, pp. 1-37.
7. Davenport, T.H. (1993) Process Innovation: Re-engineering Work through Information Technology. (Harvard Business School Press, Boston, MA).
8. Davenport, T.H. (1996) The fad that forgot people. Fast Company, January, 70-4.
9. Edelmann, J. and Rochefort, M. (1997) Work flow enabled applications for Dresdner Bank, in The Workflow Handbook, Lawrence, P. (ed.), (Wiley, Chichester), pp. 108-16.
10. Edwards, C. and Peppard, J. (1994) Business process redesign: hype, hope or hypocrisy. Journal of Information Technology, 9(4), 251-66.
11. Georgakopoulos, D., Hornick, M. and Sheth, A. (1995) An overview of workflow management: from process modelling to workflow automation infrastructure. Distributed and Parallel Databases, 3(2), 119-53.
12. Hammer, M. and Champy, J. (1993) Re-engineering the Corporation, (Harper Business, New York).
13. Hsu, M. (1995) Special issue on workflow systems, Bulletin of the Technical Committee on Data Engineering, IEEE, 18(1), 1-48.
14. Jackson, M. and Twaddle, G. (1997) Business Process Implementation (Addison-Wesley, Reading).
15. Kingsbury, N. (1997) Workflow in insurance, in The Workflow Handbook, Lawrence, P. (ed.), (Wiley, Chichester), pp. 91-100.
16. Kobielus, J.G. (1997) Workflow Strategies (IDG Books Worldwide Inc., Foster City, CA).
17. Koerber, N. (1997) IT-supported process management in a public agency, in The Workflow Handbook, Lawrence, P. (ed.) (Wiley, Chichester), pp. 108-16.
18. Lawrence, P. (1997) The Workflow Handbook, (Wiley, Chichester).
19. Miles, M.B. and Huberman, A.M. (1994) Qualitative Data Analysis (Sage Publications, Thousand Oaks, California).
20. Miller, J., Sheth, A., Kochut, K. and Wang, X. (1996) Corba-based run-time architectures for work flow management systems. Journal of Database Management 7, 16-27.
21. Mumford, E. (1997) Risky ideas in the risk society. Journal of Information Technology, 11(4), 321-31.
22. Ragin, C.C. (1987) The Comparative Method: Moving Beyond Qualitative and Quantitative Strategies (University of California Press, Berkeley, CA).
23. Ruiz, D. (1997) A workflow recipe for healthy customer service, in The Workflow Handbook, Lawrence, P. (ed.), (Wiley, Chichester), pp. 117-20.
24. van Leeuwen, F. (1997) Learning from experience in work flow projects, in The Workflow Handbook, Lawrence, P. (ed.), (Wiley, Chichester), pp. 186-93.