Activity-based costing concepts for quality improvement

European Management Journal

Volumn 17, Issue 5, 1999, Pages 492-500

  Ittner, Christopher D ^a  

^a UNIVERSITY OF PENNSYLVANIA   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0033211801     PISSN: 02632373     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0263-2373(99)00035-3     Document Type: Article

References (11)

1. Ansari, S., Bell, J., Klammer, T. and Lawrence, C. (1997) Measuring and Managing Quality Costs, Version 1.0. Richard D. Irwin, Homewood, IL.
2. Atkinson, H., Hamburg, J. and Ittner, C. (1994) Linking Quality to Profits: Quality-Based Cost Management. ASQC Press, Milwaukee, WI.
3. Carr L.P., Ittner C.D. Measuring the cost of ownership. Journal of Cost Management. Fall:1992;42-51.
4. Cooper, R., Kaplan, R.S., Maisel, L.S., Morrissey, E. and Oehm, R.M. (1992) Implementing Activity-Based Costing: Moving From Analysis to Action. Institute of Management Accounting, Montvale, NJ.
5. Danforth D.D. A common commitment to total quality. Quality Progress. 19(1):1986;17.
6. Harrington, H.J. (1987) Poor Quality Costs. ASQC Quality Press, Milwaukee, WI.
7. Ittner C.D., Larcker D.F. Measuring the impact of quality initiatives on firm financial performance. Advances in the Management of Organizational Quality. 1:1996;1-37.
8. Shank, J.K. and Govindarajan, V. (1993) Strategic Cost Management: The New Tool for Competitive Advantage. The Free Press, New York.
9. Smock D. How to stem the tide of shoddy material. Purchasing, May. 13:1982;51-57.
10. Technical Assistance Research Programs (TARP) (1979) Consumer Complaint Handling in America: Final Report. US Department of Commerce, Washington, DC.
11. Xerox Corporation (1987) Cost of Quality: A Guide to Application. Xerox Corporation, Rochester, NY.