A mental model’s approach to customer perception of drinking-water supply and quality

Water and Environment Journal

Volumn 13, Issue 4, 1999, Pages 241-244

  Owen, A J ^a,b   Colbourne, J S ^a,b   Clayton, C R I ^b   Fife Schaw, C ^b  

^a THAMES WATER UTILITIES LTD   (United Kingdom)

^b UNIVERSITY OF SURREY   (United Kingdom)

Author keywords

Customer perception; Drinking water; Modelling

Indexed keywords

MATHEMATICAL MODELS; POTABLE WATER; WATER SUPPLY;

EXPERT DRINKING WATER MENTAL MODEL; WATER HARDNESS;

WATER QUALITY;

DRINKING WATER;

DRINKING WATER; PERCEPTION; WATER QUALITY; WATER SUPPLY;

ARTICLE; COGNITION; CONSUMER; EVALUATION; INDUSTRY; MODEL; PERCEPTION; PRIORITY JOURNAL; SCIENCE; UNITED KINGDOM; WATER HARDNESS; WATER QUALITY; WATER SUPPLY;

UNITED KINGDOM;

EID: 0033179219     PISSN: 17476585     EISSN: 17476593     Source Type: Journal    
DOI: 10.1111/j.1747-6593.1999.tb01041.x     Document Type: Article

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