Family surveys: Measuring more than just satisfaction

American Journal of Hospice and Palliative Medicine

Volumn 16, Issue 3, 1999, Pages 533-536

  Welk, Thomas A ^a   Smith Jr , W B ^a  

^a Hospice Incorporated   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; EPIDEMIOLOGY; FAMILY; HOSPICE CARE; HUMAN; LENGTH OF STAY; PATIENT SATISFACTION; PSYCHOLOGICAL ASPECT; QUESTIONNAIRE; REPRODUCIBILITY; STANDARD; STATISTICS;

FAMILY; HEALTH CARE SURVEYS; HOSPICE CARE; HUMANS; LENGTH OF STAY; PATIENT SATISFACTION; QUESTIONNAIRES; REPRODUCIBILITY OF RESULTS;

EID: 0033122080     PISSN: 10499091     EISSN: None     Source Type: Journal    
DOI: 10.1177/104990919901600309     Document Type: Review

References (8)

1. Cleary PD, Edgeman-Levitan S: Health care quality: Incorporating consumer perspectives. JAMA. 1997; 278: 608-612.
2. Walsh M, Walsh A: Evidence-based practice: Is patient satisfaction evidence? Nurs Stand. 1998; 12 (49): 38-42.
3. Conner S: National Hospice Organization, Arlington, VA. Personal communication.
4. Williams B, Coyle J, Healy D: The meaning of patient satisfaction: An explanation of high reported levels. Soc Sci Med. 1998; 47 (9): 1351-1359.
5. Conner JM, Nelson EC: Neonatal intensive care: Satisfaction measured from a parent's perspective. Pediatrics. 1999; 103 (1 suppl E): 336-349.
6. Ibid. Conner et al. indicated that communication, assurance, and education were key ingredients in determining levels of satisfaction of the parents of a child in the neonatal intensive care unit.
7. Malacrida R, Bettelini CM, Degrate A, et al: Reasons for dissatisfaction: A survey of relatives of intensive care patients who died. Crit Care Med. 1998; 26 (7): 1187-1193.
8. Hanson LC, Danis M, Garrett J: What is wrong with end-of-life care? Opinions of bereaved family members. J Am Geriatr Soc. 1997; 45 (11): 1339-1344.