Exploring the effects of agent trust and benevolence in a simulated organizational task

Applied Artificial Intelligence

Volumn 13, Issue 3, 1999, Pages 321-338

  Prietula, Michael ^a   Carley, Kathleen M ^b  

^a JOHNS HOPKINS UNIVERSITY   (United States)

^b CARNEGIE MELLON UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

AUTOMATA THEORY; BENCHMARKING; COMPUTATIONAL COMPLEXITY; COMPUTER SIMULATION; HUMAN COMPUTER INTERACTION;

COMPUTATIONAL AGENTS;

ARTIFICIAL INTELLIGENCE;

EID: 0033116116     PISSN: 08839514     EISSN: 10876545     Source Type: Journal    
DOI: 10.1080/088395199117441     Document Type: Article

References (57)

1. Axelrod, R. 1987. The evolution of strategies in the iterated prisoner’s dilemma. In Genetic algorithms and simulated annealing, ed. L. Davis. London: Pitman.
2. Axelrod, R., and D. Dion. 1988. The further evolution of cooperation. Science 242:1385-1390.
3. Ballim, A., and Y. Wilks. 1991. Artificial believers: The ascription of belief. Hillsdale, N.J.: Lawrence Erlbaum.
4. Barber, B. 1983. The logic of trust. New Brunswick, N.J.: Rutgers University Press.
5. Barnes, L. B. 1981. Managing the paradox of organizational trust. Harvard Business Review 59:107-116.
6. Bond, A., and L. Gasser (eds). 1988. Readings in distributed artificial intelligence. San Mateo, Calif.: Morgan Kaufmann.
7. Bradach, J., and R. Eccles. 1989. Price, authority, and trust. From ideal types to plural forms. Annual Review of Sociology 15:97-118.
8. Canamero, D., and W. Van de Velde. 1997. Socially emotional: Using emotions to ground social interaction. In Socially intelligent agents: Papers from the 1997 AAAI fall symposium, ed. K. Dautenhahn. Technical Report FS-97-02. Menlo Park, Calif.: AAAI Press.
9. Carley, K. 1991a. A theory of group stability. American Sociological Review 563:331-354.
10. Carley, K. 1991b. Designing organizational structures to cope with communication breakdowns: A simulation model. Industrial Crisis Quarterly 5:19-57.
11. Carley, K., and D. Krackhardt. 1996. Cognitive inconsistencies and non-symmetric friendship. Social Networks 18:1-27.
12. Carley, K., J. Kjaer-Hansen, A. Newell, and M. Prietula. 1992. Plural-soar. A prolegomenon to artifi cial agents and organizational behavior. In Artificial intelligence in organization and management theory, eds. M. Masuch and M. Warglien. Amsterdam: North-Holland.
13. Carley, K., and Z. Lin. 1995. Organizational designs suited to high performance under stress, IEEE Transactions on Systems, Man, and Cybernetics 251:221-230.
14. Carley, K., and A. Newell. 1994. The nature of the social agent. Journal of Mathematical Sociology 194:221-262.
15. Carley, K., and M. Prietula. 1994. ACTS theory: Extending the model of bounded rationality. In Computational organization theory, eds. K. Carley and M. Prietula. Hillsdale, N.J.: Lawrence Erlbaum.
16. Carley, K., and M. Prietula. In press. WebBots, trust and organizational science. In Simulating societies: Computational models of institutions and groups, eds. M. Prietula, K. Carley, and L. Gasser. Cambridge, Mass.: AAAI/MIT Press.
17. Carley, K., M. Prietula, and J. Lin. In press. Design versus cognition: The interaction of agent cognition and organizational design on organizational performance. In Evolving societies: The computer simulation ofsocial systems, eds. R. Conte and E. Chattoe.
18. Carley, K., and D. Svoboda. 1996. Modeling organizational adaptation as a simulated annealing process. Sociological Methods and Research 251:138-168.
19. Corazzini, R. 1977. Trust as a complex multi-dimensional construct. Psychological Reports 40:75-80.
20. Dautenhahn, K. (ed.). 1997. Socially intelligent agents: Papers from the 1997 fall symposium. Technical Report FS-97-02. Menlo Park, Calif.: AAAI Press.
21. Frazee, V. 1996. Employees value workplace relationships. Personnel Journal 756:25.
22. Heide, J., and A. Miner. 1992. The shadow of the future: Effects of anticipated interaction frequency of contact on buyer-seller cooperation. Academy of Management Journal 352:256-291.
23. Huhns, M., and M. Singh (eds.). 1998. Readings in agents. San Francisco, Calif.: Morgan Kaufmann.
24. Kaufer, D., and K. Carley. 1993. Communication at a distance: The effect of print on socio-cultural organization and change. Hillsdale, N.J.: Lawrence Erlbaum.
25. Kephart, J., B. Huberman, and T. Hogg. 1992. Can predictive agents prevent chaos? In Economics and cognitive science, eds. P. Bourgine and B. Walliser. Oxford, England: Pergamon Press.
26. Klein, D. (ed.). 1997. Reputation: Studies in the voluntary elicitation of good conduct. Ann Arbor, Mich.: University of Michigan Press.
27. Krackhardt, D., and R. Hanson. 1993. Informal networks: The company behind the chart. Harvard Business Review (July-August):104-111.
28. Kramer, R., and T. Tyler (eds.). 1996. Trust in organizations: Frontiers of theory and research. Thousand Oaks, Calif.: Sage.
29. Lerch, J., M. Prietula, and C. Kulik. 1997a. The Turing effect: The nature of trust in machine advice. In Expertise in context: Human and machine, eds. P. Feltovich, K. Ford, and R. Hoff man. Cambridge, Mass: AAAI/MIT Press.
30. Lerch, J., M. Prietula, J. Kim, and T. Buzas. 1997b. Unraveling the Turing eff ect: Measuring trust in machine advice. Working Paper, Graduate School of Industrial Administration, Carnegie Mellon University, Pittsburgh, Pa.
31. Lewis, J., and A. Weigert. 1985a. Trust as a social reality. Social Forces 63:966-985.
32. Lewis, J., and A. Weigert. 1985b. Social atomism, holism, and trust. Sociological Quarterly 26:455-471.
33. Lin, Z., and K. Carley. 1993. Proactive or reactive: An analysis of the eff ect of agent style on organizational decision making performance. International Journal of Intelligent Systems in Accounting, Finance and Management 24:271-288.
34. Luhmann, N. 1979. Trust and power. New York: Wiley.
35. Macy, M. 1991a. Learning to cooperate: Stochastic and tacit collusion in social exchange. American Journal of Sociology 973:808-843.
36. Macy, M. 1991b. Chains of cooperation: Threshold effects in collective action. American Sociological Review 56:730-747.
37. March, J., and R. Weissinger-Baylon (eds.). 1986. Ambiguity and command: Organizational perspectives on military decision-making. Marshfield, Mass.: Pitman.
38. McAllister, D. 1995. Affect-and cognition-based trust as foundations for interpersonal cooperation in organizations. Academy of Management Journal 381:24-59.
39. Mintzberg, H. 1973. The nature of managerial work. New York: Harper and Row.
40. Newell, A. 1990. Unified theories of cognition. Cambridge, Mass.: Harvard University.
41. Nicholas, T. 1993. Secrets of entrepreneurial leadership: Building top performance through trust and teamwork. Chicago, III.: Enterprise Dearborn.
42. Pfeffer, J., G. Salancik, and H. Leblebici. 1976. The effect of uncertainty on the use of social influence in organizational decision-making. Administrative Science Quarterly 21:227-245.
43. Picard, R. 1997. Affective computing. Cambridge, Mass.: MIT Press.
44. Prietula, M., and K. Carley. 1994. Computational organization theory: Autonomous agents and emergent behavior. Journal of Organizational Computing 41:41-83.
45. Reeves, B., and C. Nass. 1996. The media equation: How people treat computers, television, and new media like real people and places. Cambridge, England: Cambridge University Press.
46. Rempel, J., and J. Holmes. 1986. How do I trust thee? Psychology Today (February):28-34.
47. Rempel, J., J. Holmes, and M. Zanna. 1985. Trust in close relationships. Journal of Personality and Social Psychology 49:95-112.
48. Ring, P., and A. Van de Ven. 1992. Structuring cooperative relationships between organizations. Strategic Management Journal 13:483-498.
49. Rotter, J. 1971. Generalized expectancies ofinterpersonal trust. AmericanPsychologist 26:443-452.
50. Shapiro, S. 1987. The social control of impersonal trust. American Journal of Sociology 933:623-658.
51. Shoham, Y., and M. Tennenholtz. 1994. Co-learning and the evolution of social activity. Stanford University, Department of Computer Science, Technical Report STAN-CS-TR-94-1511. Stanford, Calif.
52. Skvoretz, J., and T. Fararo. 1995. The evolution of systems of social interaction, In Current perspectives in social theory, ed. B. Agger, vol. 15. Greenwich, Conn.: JAI Press.
53. Stinchcombe, A. 1990. Information and organizations. Los Angeles, Calif.: University of California Press.
54. Turner, R. 1993. The tragedy of the commons and distributed AI systems. Technical Report 93-01. University of New Hampshire, Department of Computer Science, Durham, N. H.
55. Zaheer, A., and N. Venkatraman. 1995. Relational governance as an interorganizational strategy: An empirical test of the role of trust in economic exchange. Strategic Management Journal 195:373-392.
56. Zaheer, A., B. McEvily, and V. Perrone. In press. Does trust matter? Exploring the effects of inter-organizational and interpersonal trust on performance. Organizational Science.
57. Zucker, L. 1986. Production of trust: Institutional sources of economic structure, 1840-1920. In Research in organizational behaviour 8, L. L. Cummings and B. M. Staw, eds. Greenwich, Conn.: JAI Press.