메뉴 건너뛰기




Volumn 22, Issue 2, 1999, Pages 9-26

Assessing patient satisfaction across the continuum of ambulatory care: A revalidation and validation of care-specific surveys

Author keywords

Home health care; Outpatient surgery; Patient satisfaction; Reliability; Testing and physical therapy; Validity

Indexed keywords

AMBULATORY CARE; AMBULATORY SURGERY; ARTICLE; HOME CARE; HUMAN; MEASUREMENT; OUTPATIENT CARE; PATIENT SATISFACTION; PHYSIOTHERAPY; PSYCHOMETRY; QUESTIONNAIRE; VALIDATION PROCESS;

EID: 0033037066     PISSN: 01489917     EISSN: None     Source Type: Journal    
DOI: 10.1097/00004479-199904000-00003     Document Type: Article
Times cited : (11)

References (24)
  • 2
    • 0027670951 scopus 로고
    • A patient survey system to measure quality improvement: Questionnaire reliability and validity
    • Carey, R.G., & Seibert, J.H. (1993). A patient survey system to measure quality improvement: Questionnaire reliability and validity. Medical Care, 31, 834-845.
    • (1993) Medical Care , vol.31 , pp. 834-845
    • Carey, R.G.1    Seibert, J.H.2
  • 3
    • 33845945922 scopus 로고
    • Coefficient alpha and the internal structure of tests
    • Cronbach, L. (1951). Coefficient alpha and the internal structure of tests. Psychometrika, 16, 297-334.
    • (1951) Psychometrika , vol.16 , pp. 297-334
    • Cronbach, L.1
  • 4
    • 85038174214 scopus 로고
    • Determining key quality characteristics for outpatient satisfaction with testing and therapy
    • May Lutheran General Hospital, Park Ridge, IL
    • Cummins, M. (1993, May). Determining key quality characteristics for outpatient satisfaction with testing and therapy. Poster presented at the First Annual Naurice M. Nesset Research Forum, Lutheran General Hospital, Park Ridge, IL
    • (1993) First Annual Naurice M. Nesset Research Forum
    • Cummins, M.1
  • 6
    • 0027946806 scopus 로고
    • Patient satisfaction and postoperative demands on hospital and community services after day surgery
    • Ghosh, S., & Sallam, S. (1994). Patient satisfaction and postoperative demands on hospital and community services after day surgery. British Journal of Surgery, 81(11), 1635-1638.
    • (1994) British Journal of Surgery , vol.81 , Issue.11 , pp. 1635-1638
    • Ghosh, S.1    Sallam, S.2
  • 7
    • 0028772419 scopus 로고
    • Day surgery patient telephone follow-up survey
    • Hawkshaw, D. (1994). Day surgery patient telephone follow-up survey. British Journal of Nursing, 3(7), 348-350.
    • (1994) British Journal of Nursing , vol.3 , Issue.7 , pp. 348-350
    • Hawkshaw, D.1
  • 10
    • 85038189198 scopus 로고    scopus 로고
    • Joint Commission on Accreditation of Healthcare Organizations. (1996)
    • Joint Commission on Accreditation of Healthcare Organizations. (1996).
  • 12
    • 0025315469 scopus 로고
    • Changes in ambulatory surgery utilization 1983-88: A community-based analysis
    • Lagoe, R.J., & Milliren, J.H. (1990). Changes in ambulatory surgery utilization 1983-88: A community-based analysis. American Journal of Public Health, 80(7), 869-870.
    • (1990) American Journal of Public Health , vol.80 , Issue.7 , pp. 869-870
    • Lagoe, R.J.1    Milliren, J.H.2
  • 13
    • 59649128370 scopus 로고    scopus 로고
    • Washington, DC: Author
    • National Association for Home Care. (1996). Basic statistics about home care. Washington, DC: Author.
    • (1996) Basic Statistics about Home Care
  • 16
    • 0028437775 scopus 로고
    • Follow-up of same day surgery patients
    • Oberle, K., Allen, M., & Lynkowski, P. (1994). Follow-up of same day surgery patients. AORN Journal, 59(5), 1016-1018, 1021-1025.
    • (1994) AORN Journal , vol.59 , Issue.5 , pp. 1016-1018
    • Oberle, K.1    Allen, M.2    Lynkowski, P.3
  • 17
    • 0002408510 scopus 로고
    • A conceptual model of service quality and its implications for future research
    • Parasuraman, A., Zeithaml, V.A., & Berry, L.L. (1985). A conceptual model of service quality and its implications for future research. Journal of Marketing, 49, 41-50.
    • (1985) Journal of Marketing , vol.49 , pp. 41-50
    • Parasuraman, A.1    Zeithaml, V.A.2    Berry, L.L.3
  • 21
    • 0029655749 scopus 로고    scopus 로고
    • Evaluating the physician office visit: In pursuit of a valid and reliable measure of quality improvement efforts
    • Seibert, J.H., Strohmeyer, J.M., & Carey, R.G. (1996). Evaluating the physician office visit: In pursuit of a valid and reliable measure of quality improvement efforts. Journal of Ambulatory Care Management, 19(1), 17-37.
    • (1996) Journal of Ambulatory Care Management , vol.19 , Issue.1 , pp. 17-37
    • Seibert, J.H.1    Strohmeyer, J.M.2    Carey, R.G.3
  • 22
    • 0003068216 scopus 로고
    • Service positioning through structural change
    • Shostack, G. L. (1987). Service positioning through structural change. Journal of Marketing, 51, 34-43.
    • (1987) Journal of Marketing , vol.51 , pp. 34-43
    • Shostack, G.L.1
  • 23
    • 0002517017 scopus 로고
    • A role theory perspective on dyadic interactions: The service encounter
    • Solomon, M.R., Suprenant, C., Czepiel, J.A., & Gutman, E.G. (1985). A role theory perspective on dyadic interactions: The service encounter. Journal of Marketing, 49, 99-111.
    • (1985) Journal of Marketing , vol.49 , pp. 99-111
    • Solomon, M.R.1    Suprenant, C.2    Czepiel, J.A.3    Gutman, E.G.4
  • 24
    • 0026551306 scopus 로고
    • Day case surgery generates no increased workload for community bases staff. True or false?
    • Stott, N.C.H. (1992). Day case surgery generates no increased workload for community bases staff. True or false? British Medical Journal, 304, 825-826.
    • (1992) British Medical Journal , vol.304 , pp. 825-826
    • Stott, N.C.H.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.