Benchmarking patient relations within ambulatory care: Lessons from a high-risk pregnancy program

Journal of Ambulatory Care Management

Volumn 22, Issue 3, 1999, Pages 58-71

  Smith, Howard L ^a   Piland, Neill F ^b   Burchell, R Clay ^c  

^a UNIVERSITY OF NEW MEXICO   (United States)

^b MEDICAL GROUP MANAGEMENT ASSOCIATION   (United States)

^c Lovelace Sandia Health Systems   (United States)

Author keywords

Benchmarking; Obstetrics benchmarking; Patient relations benchmarking; Patient satisfaction; Patient physician relations; Program benchmarking

Indexed keywords

AMBULATORY CARE; COST EFFECTIVENESS ANALYSIS; DOCTOR PATIENT RELATION; HEALTH CARE COST; HEALTH CARE DELIVERY; HEALTH CARE MANAGEMENT; HEALTH CARE QUALITY; HEALTH CARE SYSTEM; HEALTH PROGRAM; HEALTH SERVICE; OBSTETRIC CARE; PATIENT SATISFACTION; PREGNANCY; REVIEW;

EID: 0032995607     PISSN: 01489917     EISSN: None     Source Type: Journal    
DOI: 10.1097/00004479-199907000-00010     Document Type: Review

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