Teaching telephone management skills to pediatric residents in a pilot program using a standardized patient

Southern Medical Journal

Volumn 92, Issue 4, 1999, Pages 394-399

  Greenberg, Larrie W ^a,b   Pedreira, Frank ^a   Getson, Pamela ^a   Brasseux, Cynthia ^a  

^a GEORGE WASHINGTON UNIVERSITY SCHOOL OF MEDICINE AND HEALTH SCIENCES   (United States)

^b CHILDREN'S NATIONAL MEDICAL CENTER   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; INTERPERSONAL COMMUNICATION; MANAGEMENT; PATIENT CARE; PILOT STUDY; RESIDENCY EDUCATION; STAFF TRAINING; STANDARD; TELEPHONE;

EID: 0032892256     PISSN: 00384348     EISSN: None     Source Type: Journal    
DOI: 10.1097/00007611-199904000-00007     Document Type: Article

References (27)

1. Villarreal SF, Berman S, Grootuis JR, et al: Telephone encounters in a university pediatric group practice. Clin Pediatr 1983; 23:456-458
2. Katz HP, Pozen J, Mushlin AI: Quality assessment of a telephone care system utilizing nonphysician personnel. Am J Public Health 1978; 68:31-37
3. Bergman AB, Dasel SW, Wedgewood RJ: Time-motion study of practicing pediatricians. Pediatrics 1996; 38:254-263
4. Hessel SJ, Haggerty RJ: General pediatrics: a study of practice in the mid 1960s. J Pediatr 1968; 73:271-279
5. Brown SB, Eberle BJ: Use of the telephone by pediatric housestaff: a technique for pediatric care not taught. J Pediatr 1974; 84:117-119
6. Mendenhall R: Medical Practice in the United States: A Special Report. Princeton, NJ, The Robert Wood Johnson Foundation, 1981
7. Schmitt, BD: Pediatric Telephone Advice. Boston, Little, Brown and Co, 1980
8. Katz HP: Telephone Manual of Pediatric Care. New York, John Wiley and Sons, 1982
9. Brown JL: Telephone Medicine: A Guide to Pediatric Telephone Advice. St. Louis, CV Mosby Co, 1980
10. Stresser PH, Levy JC, Lamb GA, et al: Controlled clinical trial of pediatric telephone protocols. Pediatrics 1979; 64:553-557
11. Wood PR: Pediatric resident training in telephone management: a survey of training programs in the United States. Pediatrics 1986; 77:822-825
12. Fosarelli PD: The emphasis of telephone medicine in pediatric training programs. Am J Dis Child 1985; 139:555-557
13. Kosower E, Inkelis SH, Seidel JJ: Telephone T.A.L.K.: a telephone communications program. Pediatr Emerg Care 1991; 7:76-79
14. Curry TA, Schwartz MW: Telephone assessment of illness; what is being taught and learned? Pediatrics 1978; 62:603-605
15. Wood RR, Littlefield JH, Foulds DM: Telephone management curriculum for pediatric interns: a controlled trial. Pediatrics 1989; 83:925-930
16. Ottolini MC, Greenberg L: The development and evolution of a CD-ROM computer program to teach residents telephone management (Abstact, electronic pages). Pediatrics 1998; 101:802
17. Ott JE, Bellaire J, Machotka P, et al: Patient management by telephone by child health associations and pediatric house officers. J Med Educ 1974; 49:596-600
18. Greitzer L, Stapleton FB, Wright L, et al: Telephone assessment of illness by practicing pediatricians. J Pediatr 1987; 88:880-898
19. Evens, S, Curtis P: Using patient-simulators to teach telephone communication skills to health professionals. J Med Educ 1983; 58:894-898
20. Smith SR, Fisher PM: Patient management by telephone: a training exercise to medical students. J Fam Pract 1980; 10:463-466
21. Ende J: Feedback in clinical medical education. JAMA 1983; 250:777-778
22. Swanson DB, Stillman PL: Use of standardized patients for teaching and assessing clinical skills. Eval Health Prof 1990; 13:79-103
23. Ainsworth MA, Rogers LP, Markus JF, et al: Standardized patient encounters: a method for teaching and evaluation. JAMA 1991; 266:1390-1396
24. Sloane PD, Egelhoff C, Curtis P, et al: Physician decision making over the telephone. J Fam Pract 1985; 21:279-284
25. Norman GR, Coblentz LL, Brooks LR, et al: Expertise in visual diagnosis: a review of the literature, Acad Med 1992; 67(suppl):578-583
26. Yanovski SZ, Yanovski JA, Malley JD, et al: Telephone triage by primary care physicians. Pediatrics 1992; 89:701-706
27. Miller GE: The assessment of clinical skills/competence/performance. Acad Med 1990; 65(suppl):S63-S67