Customer focus: Patient, organization and EQuIP in collaboration

Journal of Quality in Clinical Practice

Volumn 19, Issue 3, 1999, Pages 139-144

  Sheahan, M ^a  

^a EPWORTH HOSPITAL   (Australia)

Author keywords

Care partnership; Customer focus; EQuIP; Patient participation; Quality improvement

Indexed keywords

ARTICLE; CONSUMER; DOCTOR PATIENT RELATION; HEALTH CARE ORGANIZATION; HUMAN; INTERPERSONAL COMMUNICATION; MEDICAL DECISION MAKING; OUTCOMES RESEARCH; PATIENT CARE; QUALITY CONTROL;

AUSTRALIA; CONSUMER SATISFACTION; DECISION MAKING; HOSPITALS, PRIVATE; HUMANS; LEADERSHIP; ORGANIZATIONAL INNOVATION; ORGANIZATIONAL POLICY; QUALITY ASSURANCE, HEALTH CARE; TOTAL QUALITY MANAGEMENT;

EID: 0032864162     PISSN: 13205455     EISSN: None     Source Type: Journal    
DOI: 10.1046/j.1440-1762.1999.00317.x     Document Type: Article

References (4)

1. Epworth Hospital. Vision and Values. Epworth Hospital, Melbourne 1995.
2. Gertis M, Edgman-Leritan D, Daley J, Delbanco T. Through the Patients' Eyes: Understanding and Promoting Patient-Centered Care. Josey-Bass Publishers, San Francisco. 1993.
3. Craig-Lees M, Jou S & Browne B. Consumer Behaviour. John Wiley and Sons, Milton, Australia. 1995.
4. Health Issues Centre. The Consumer Health Tree: What Consumers Want To Know about Hospitals. Health Issues Centre, Melbourne. 1997; 15-16.