The use of conjoint analysis to study patient satisfaction

Evaluation and the Health Professions

Volumn 22, Issue 3, 1999, Pages 371-378

  Markham, Fred W ^a   Diamond, James J ^b   Hermansen, Christian L ^b  

^a THOMAS JEFFERSON UNIVERSITY   (United States)

^b NONE

Author keywords

[No Author keywords available]

Indexed keywords

COMPETENCE; COST BENEFIT ANALYSIS; DOCTOR PATIENT RELATION; HUMAN; HUMAN EXPERIMENT; OUTPATIENT CARE; PATIENT SATISFACTION; REVIEW;

ADULT; CLINICAL COMPETENCE; HEALTH SERVICES RESEARCH; HUMANS; MULTIVARIATE ANALYSIS; PATIENT SATISFACTION; PHYSICIAN-PATIENT RELATIONS; PSYCHOMETRICS; QUESTIONNAIRES; RANDOM ALLOCATION; TIME FACTORS;

EID: 0032814566     PISSN: 01632787     EISSN: None     Source Type: Journal    
DOI: 10.1177/01632789922034365     Document Type: Review

References (9)

1. Avis, M. A., Bond, M., & Arthur, A. (1995). Satisfying solutions? A review of some unresolved issues in the measurement of patient satisfaction. Journal of Advanced Nursing, 22, 316-322.
2. Diamond, J. J., Ruth, H. R., Markham, F. W., Rabinowitz, H. K., & Rosenthal, M. P. (1994). Specialty selections of Jefferson Medical College students: A conjoint analysis. Evaluation & the Health Professions, 17(3), 322-328.
3. Graf, M. A., Tanner, D. D., & Swinyard, W. R. (1993). Optimizing the delivery of patient and physician satisfaction: A conjoint analysis approach. Health Care Management Review, 4(18), 34-43.
4. Green, P.E., & Wind, Y. (1975). New way to measure consumers' judgments. Harvard Business Review, 53, 107-117.
5. Hall, J. A., & Dornan, M. C. (1988). What patients like about their medical care and how often they are asked: A meta-analysis of the satisfaction literature. Social Science and Medicine, 27(9), 935-939.
6. Lewis, J. R. (1994). Patient views on quality care in general practice: Literature review. Social Science and Medicine, 39(5), 655-670.
7. Press, I., & Ganey, R. F. (1989). The mailout questionnaire as the practical method of choice in patient satisfaction monitoring; invalid patient surveys: not a bargain at any price. Journal of Health Care Marketing, 9(1), 67-71.
8. Scott, A., & Smith, R. D. (1994). Keeping the customer satisfied: Issues in the interpretation and use of patient satisfaction surveys. International Journal for Quality in Health Care, 6(4), 353-359.
9. Susman, J. L. (1994). Assessing consumer expectations and patient satisfaction. Archives of Family Medicine, 3, 945-946.