Which treatments help? The patient's perspective

Bulletin of the Menninger Clinic

Volumn 63, Issue 3, 1999, Pages 388-400

  Frager, Dorothy C ^a   Coyne, Lolafaye ^b   Lyle, Janet ^b   Coulter, Pauline L ^b   Graham, Peter ^b   Sargent, John ^b   Allen, Jon G ^b  

^a MENNINGER CLINIC   (United States)

^b NONE

Author keywords

[No Author keywords available]

Indexed keywords

MEASUREMENT; MENTAL HEALTH CARE; OUTCOMES RESEARCH; PATIENT SATISFACTION; QUESTIONNAIRE; RATING SCALE; REVIEW; SYSTEM ANALYSIS;

ADULT; FEMALE; HOSPITALS, PSYCHIATRIC; HUMANS; KANSAS; MALE; MENTAL DISORDERS; MIDDLE AGED; OUTCOME AND PROCESS ASSESSMENT (HEALTH CARE); PATIENT CARE TEAM; PATIENT DISCHARGE; PATIENT SATISFACTION; PSYCHOANALYTIC THERAPY;

EID: 0032804462     PISSN: 00259284     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Review

References (22)

1. Allen, J. G., Coyne, L., & Console, D. (1998). Evaluation of inpatient treatment for women with trauma-related psychopathology (Technical Report No. 098-1040). Topeka, KS: The Menninger Clinic, Research Department.
2. Attkisson, C., & Zwick, R. (1982). The Client Satisfaction Questionnaire: Psychometric properties and correlations with service utilization and psychotherapy outcome. Evaluation and Program Planning, 5, 233-237.
3. Dolinsky, A., Vaughan, S., Luber, B., Mellman, L., & Roose, S. (1998). A match made in heaven? A pilot study of patient-therapist match. Journal of Psychotherapy Practice and Research, 7, 119-125.
4. Eyers, K., Brodaty, H., Roy, K., Parker, G., Boyce, P., Wilhelm, K., Hickie, I., & Mitchell, P. (1994). Patient satisfaction with a mood disorders unit: Elements and components. Australian and New Zealand Journal of Psychiatry, 28, 279-287.
5. Graham, P. (1999). Implementation of an outcomes management model of treatment. Bulletin of the Menninger Clinic, 63, 346-365.
6. Holcomb, W., Parker, J., Leong, G., Thiele, J., & Higdon, J. (1998). Customer satisfaction and self-reported treatment outcomes among psychiatric inpatients. Psychiatric Services, 49, 929-934.
7. Johnson, D., & Lubin, H. (1997). Treatment preferences of Vietnam veterans with posttraumatic stress disorder. Journal of Traumatic Stress, 10, 391-405.
8. Johnson, D., Lubin, H., James, M., & Hale, K. (1997). Single session effects of treatment components within a specialized inpatient posttraumatic stress disorder program. Journal of Traumatic Stress, 10, 377-390.
9. Kelstrup, A., Lund, K., Lauritsen, B., & Bech, P. (1993). Satisfaction with care reported by psychiatric inpatients: Relationship to diagnosis and medical treatment. Acta Psychiatrica Scandinavica, 87, 374-379.
10. Larsen, D., Attkisson, C., Hargreaves, W., & Nguyen, T. (1979). Assessment of client/patient satisfaction: Development of a general scale. Evaluation and Program Planning, 2, 197-207.
11. Lebow, J. (1982). Consumer satisfaction with mental health treatment. Psychological Bulletin, 91, 244-259.
12. McGrew, J., Wilson, R., & Bond, G. (1996). Client perspectives on helpful ingredients of assertive community treatment. Psychiatric Rehabilitation Journal, 19, 13-21.
13. Mitchell, C. (1998). Percept ons of empathy and client satisfaction with managed behavioral health care. Social Work, 43, 404-411.
14. Perreault, M., Rogers, W., Leichner, P., & Sabourin, S. (1996). Patients' requests and satisfaction with services in an outpatient psychiatric setting. Psychiatric Services, 47, 287-292.
15. Priebe, S., & Gruyters, T. (1994). Patients' and caregivers' initial assessments of day-hospital treatment and course of symptoms. Comprehensive Psychiatry, 35, 234-238.
16. Priebe, S., & Gruyters, T. (1995). Patients' assessment of treatment predicting outcome. Schizophrenia Bulletin, 21, 87-94.
17. Rosenheck, R., Wilson, N., & Meterko, M. (1997). Influence of patient and hospital factors on consumer satisfaction with inpatient mental health treatment. Psychiatric Services, 48, 1553-1561.
18. Roth, A., Fonagy, P., & Parry, G. (1996). Psychotherapy research, funding, and evidence-based practice. In A. Roth & P. Fonagy (Eds.), What works for whom? A critical review of psychotherapy research (pp. 37-56). New York: Guilford.
19. Ruggeri, M. (1994). Patients' and relatives' satisfaction with psychiatric services: The state of the art of its measurement. Social Psychiatry and Psychiatric Epidemiology, 29, 212-227.
20. Ruggeri, M., & Dall'Agnola, R. (1993). The development and use of the Verona Expectations for Care Scale (VECS) and the Verona Service Satisfaction Scale (VSSS) for measuring expectations and satisfaction with community-based psychiatric services in patients, relatives and professionals. Psychological Medicine, 23, 511-523.
21. Ruggeri, M., Dall'Agnola, R., Agostini, C., & Bisoffi, G. (1994). Acceptability, sensitivity and content validity of the VECS and VSSS in measuring expectations and satisfaction in psychiatric patients and their relatives. Social Psychiatry and Psychiatric Epidemiology, 29, 265-276.
22. Webb, Y., Clifford, P. I., & Graham, P. (1999). A simple method of evaluating patients' perceptions of their treatment and care. Bulletin of the Menninger Clinic, 63, 401-412.