Risk communication of hazardous processes associated with drinking water quality - A mental models approach to customer perception, part 1 - A methodology

Water Science and Technology

Volumn 39, Issue 10-11, 1999, Pages 183-188

  Owen, A J ^a   Colbourne, J S ^a   Clayton, C R I ^b   Fife Schaw, C ^b  

^a THAMES WATER UTILITIES LTD   (United Kingdom)

^b UNIVERSITY OF SURREY   (United Kingdom)

Author keywords

Communication; Experts; Lay; Mental models; Perception; Regulations

Indexed keywords

LAWS AND LEGISLATION; MATHEMATICAL MODELS; POTABLE WATER; RISK ASSESSMENT; WATER ANALYSIS; WATER SUPPLY;

CUSTOMER PERCEPTION; MENTAL MODELS;

WATER QUALITY;

DRINKING WATER;

DRINKING WATER; HAZARD ASSESSMENT; PERCEPTION; WATER INDUSTRY; WATER QUALITY;

CONFERENCE PAPER; HUMAN; METHODOLOGY; PERCEPTION; RISK; WATER QUALITY;

EID: 0032799548     PISSN: 02731223     EISSN: None     Source Type: Book Series    
DOI: 10.1016/S0273-1223(99)00273-5     Document Type: Conference Paper

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