Learning from success

IEEE Software

Volumn 16, Issue 1, 1999, Pages 97-105

  Nolan, Andrew J ^a,b  

^a ROLLS ROYCE PLC   (United Kingdom)

^b Department of Rolls Royce ^*  (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

PROCESS ENGINEERING;

PROCESS IMPROVEMENT;

SOFTWARE ENGINEERING;

EID: 0032785827     PISSN: 07407459     EISSN: None     Source Type: Journal    
DOI: 10.1109/52.744576     Document Type: Article

References (3)

1. British Standard 7850: Total Quality Management, Parts 1 and 2, British Standards Institution, London, 1992.
2. J.S. Oakland, Total Quality Management, Butterworth-Heinemann, Oxford, U.K., 1996.
3. E.T. Hall, The Silent Language, Doubleday & Co., Garden City, N.Y., 1959.