-
3
-
-
0026355042
-
Integrating consumerism into clinical care delivery: The role of the therapist
-
3. Morrison DP. Integrating consumerism into clinical care delivery: the role of the therapist. Admin Policy Ment Health 1991;19:103-119.
-
(1991)
Admin Policy Ment Health
, vol.19
, pp. 103-119
-
-
Morrison, D.P.1
-
4
-
-
0029434659
-
Involving clients in clinical audits of mental health services
-
4. Balogh R, Simpson A, Bond S. Involving clients in clinical audits of mental health services. Int J Qual Health Care 1995;7:343-353.
-
(1995)
Int J Qual Health Care
, vol.7
, pp. 343-353
-
-
Balogh, R.1
Simpson, A.2
Bond, S.3
-
5
-
-
0031174412
-
The measurement of quality of care in public sector psychiatric services based on consumer expectations
-
5. Uys LR, Thanjekwayo L, Volkywan L. The measurement of quality of care in public sector psychiatric services based on consumer expectations. Curationis 1997;20:25-32.
-
(1997)
Curationis
, vol.20
, pp. 25-32
-
-
Uys, L.R.1
Thanjekwayo, L.2
Volkywan, L.3
-
6
-
-
0021176523
-
Patient requests and expectations: Definitions and clinical applications
-
6. Uhlmann RF, Inui TS, Carter WB. Patient requests and expectations: definitions and clinical applications. Med Care 1984;22:681-685.
-
(1984)
Med Care
, vol.22
, pp. 681-685
-
-
Uhlmann, R.F.1
Inui, T.S.2
Carter, W.B.3
-
7
-
-
0029432546
-
What is important in psychiatric outpatient care? quality of care from the patient's perspective
-
7. Björkman T, Hansson L, Svensson B, Berglund I. What is important in psychiatric outpatient care? Quality of care from the patient's perspective. Int J Qual Health Care 1995;7:355-362.
-
(1995)
Int J Qual Health Care
, vol.7
, pp. 355-362
-
-
Björkman, T.1
Hansson, L.2
Svensson, B.3
Berglund, I.4
-
8
-
-
0023759343
-
Towards a conceptual framework of lay evaluation of health care
-
8. Calnan M. Towards a conceptual framework of lay evaluation of health care. Soc Sci Med 1988;27:927-933.
-
(1988)
Soc Sci Med
, vol.27
, pp. 927-933
-
-
Calnan, M.1
-
9
-
-
0015411940
-
The walk-in patient as a 'customer': A key dimension in evaluation and treatment
-
9. Lazare A, Cohen F, Jacobson AM, Williams MW, Mignone RJ, Zisook S. The walk-in patient as a 'customer': a key dimension in evaluation and treatment. Am J Orthopsychiatry 1972;42:872-883.
-
(1972)
Am J Orthopsychiatry
, vol.42
, pp. 872-883
-
-
Lazare, A.1
Cohen, F.2
Jacobson, A.M.3
Williams, M.W.4
Mignone, R.J.5
Zisook, S.6
-
10
-
-
0016727605
-
The customer approach to patienthood: Attending to patient requests in a walk-in clinic
-
10. Lazare A, Eisenthal S, Wasserman L. The customer approach to patienthood: attending to patient requests in a walk-in clinic. Arch Gen Psychiatry 1975;32:553-558.
-
(1975)
Arch Gen Psychiatry
, vol.32
, pp. 553-558
-
-
Lazare, A.1
Eisenthal, S.2
Wasserman, L.3
-
11
-
-
0017697715
-
Patients' requests in a walk-in clinic: Replication of a factor analysis in an independent sample
-
11. Lazare A, Eisenthal S. Patients' requests in a walk-in clinic: replication of a factor analysis in an independent sample. J Nerv Ment Dis 1977;165:330-340.
-
(1977)
J Nerv Ment Dis
, vol.165
, pp. 330-340
-
-
Lazare, A.1
Eisenthal, S.2
-
12
-
-
0017281903
-
Evaluation of the initial interview in a walk-in clinic: The patient's perspective on a customer approach
-
12. Eisenthal S, Lazare A. Evaluation of the initial interview in a walk-in clinic: the patient's perspective on a customer approach. J Nerv Ment Dis 1976;162:169-176.
-
(1976)
J Nerv Ment Dis
, vol.162
, pp. 169-176
-
-
Eisenthal, S.1
Lazare, A.2
-
14
-
-
0020697669
-
Process analysis of two dimensions of the negotiated approach in relation to satisfaction in the initial interview
-
14. Eisenthal S, Koopman C, Lazare A. Process analysis of two dimensions of the negotiated approach in relation to satisfaction in the initial interview. J Nerv Ment Dis 1983;171:49-54.
-
(1983)
J Nerv Ment Dis
, vol.171
, pp. 49-54
-
-
Eisenthal, S.1
Koopman, C.2
Lazare, A.3
-
15
-
-
0018411688
-
Outpatients' requests in an outpatient psychiatric clinic
-
15. Zisook S, De Vaul R, Jaffe K et al. Outpatients' requests in an outpatient psychiatric clinic. J Clin Psychiatry 1979;40: 21-24.
-
(1979)
J Clin Psychiatry
, vol.40
, pp. 21-24
-
-
Zisook, S.1
De Vaul, R.2
Jaffe, K.3
-
16
-
-
0016786143
-
Patient requests in a walk-in clinic
-
16. Lazare A, Eisenthal S, Wasserman L, Wasserman L, Harford TC. Patient requests in a walk-in clinic. Compr Psychiatry 1975;16:467-477.
-
(1975)
Compr Psychiatry
, vol.16
, pp. 467-477
-
-
Lazare, A.1
Eisenthal, S.2
Wasserman, L.3
Wasserman, L.4
Harford, T.C.5
-
17
-
-
0018045571
-
Outpatients' requests, initial sessions and attrition
-
17. Zisook S, Hammond R, Jaffe K, Gammon E. Outpatients' requests, initial sessions and attrition. Int J Psychiatry Med 1978-79;9:339-350.
-
(1978)
Int J Psychiatry Med
, vol.9
, pp. 339-350
-
-
Zisook, S.1
Hammond, R.2
Jaffe, K.3
Gammon, E.4
-
18
-
-
0021058378
-
The treatment requests of alcoholics
-
18. Louie AK, Donovan JM. The treatment requests of alcoholics. Drug Alcohol Depend 1983;12:395-402.
-
(1983)
Drug Alcohol Depend
, vol.12
, pp. 395-402
-
-
Louie, A.K.1
Donovan, J.M.2
-
19
-
-
0021954305
-
Development and application of criteria for classes of psychotherapy based on patients' requests for service
-
19. Wood WD, Swanson DA. Development and application of criteria for classes of psychotherapy based on patients' requests for service. Br J Med Psychol 1985;58:45-54.
-
(1985)
Br J Med Psychol
, vol.58
, pp. 45-54
-
-
Wood, W.D.1
Swanson, D.A.2
-
20
-
-
0023090638
-
Requests by walk-in and scheduled patients at an outpatient clinic
-
20. Rapaport MH, Zisook S. Requests by walk-in and scheduled patients at an outpatient clinic. Psychosomatics 1987;28:129-132.
-
(1987)
Psychosomatics
, vol.28
, pp. 129-132
-
-
Rapaport, M.H.1
Zisook, S.2
-
21
-
-
0025634164
-
Services requests of acute inpatients and perceived pattern of provision at discharge
-
21. Whalan GS, Mushet GL. Services requests of acute inpatients and perceived pattern of provision at discharge. Br J Med Psychol 1990;63:311-318.
-
(1990)
Br J Med Psychol
, vol.63
, pp. 311-318
-
-
Whalan, G.S.1
Mushet, G.L.2
-
22
-
-
0025776785
-
An abbreviated questionnaire for quantifying treatment requests from dutch outpatients
-
22. Spinhoven P, Methorst GH, Van-Grieken N, Mulder A. An abbreviated questionnaire for quantifying treatment requests from Dutch outpatients. J Nerv Ment Dis 1991; 179:502.
-
(1991)
J Nerv Ment Dis
, vol.179
, pp. 502
-
-
Spinhoven, P.1
Methorst, G.H.2
Van-Grieken, N.3
Mulder, A.4
-
23
-
-
0018375750
-
Patients' requests of an outpatient clinic
-
23. Burgoyne RW, Staples FR, Yamamoto J, Wolkon GH, Kline F. Patients' requests of an outpatient clinic. Arch Gen Psychiatry 1979;36:400-403.
-
(1979)
Arch Gen Psychiatry
, vol.36
, pp. 400-403
-
-
Burgoyne, R.W.1
Staples, F.R.2
Yamamoto, J.3
Wolkon, G.H.4
Kline, F.5
-
24
-
-
0021149116
-
Consumer evaluation of a community mental health care service. II. Perceptions of clinical care
-
24. Lorefice LS, Borus JF. Consumer evaluation of a community mental health care service. II. Perceptions of clinical care. Am J Psychiatry 1984;141:1449-1452.
-
(1984)
Am J Psychiatry
, vol.141
, pp. 1449-1452
-
-
Lorefice, L.S.1
Borus, J.F.2
-
25
-
-
0022658526
-
Patient requests: Correlates and therapeutic implications for Hispanic, Black and Caucasian patients
-
25. Evans LA, Acosta FX, Yamamoto J, Hurwicz M. Patient requests: correlates and therapeutic implications for Hispanic, Black and Caucasian patients. J Clin Psychol 1986;42:213-221.
-
(1986)
J Clin Psychol
, vol.42
, pp. 213-221
-
-
Evans, L.A.1
Acosta, F.X.2
Yamamoto, J.3
Hurwicz, M.4
-
26
-
-
0023502740
-
A comparison of USA and New Zealand psychiatric patients' requests and clinicians' understanding of patients' requests
-
26. Deane FP. A comparison of USA and New Zealand psychiatric patients' requests and clinicians' understanding of patients' requests. Int J Soc Psychiatry 1987;33:277-284.
-
(1987)
Int J Soc Psychiatry
, vol.33
, pp. 277-284
-
-
Deane, F.P.1
-
27
-
-
0024595043
-
Clinicians' effectiveness in detecting patients' requests during initial screening
-
27. Champion R, Hamilton RJ, Rodriguez-Garcia M. Clinicians' effectiveness in detecting patients' requests during initial screening. Hosp Commun Psychiatry 1989; 40:413-415.
-
(1989)
Hosp Commun Psychiatry
, vol.40
, pp. 413-415
-
-
Champion, R.1
Hamilton, R.J.2
Rodriguez-Garcia, M.3
-
28
-
-
0025642652
-
What do psychiatric emergency patients really want, and how do they feel about what they get?
-
28. Gillig PM, Grubb P, Kruger R et al. What do psychiatric emergency patients really want, and how do they feel about what they get? Psychiatr Q 1990;61:189-195.
-
(1990)
Psychiatr Q
, vol.61
, pp. 189-195
-
-
Gillig, P.M.1
Grubb, P.2
Kruger, R.3
-
29
-
-
0002451003
-
Patient requests and attitude towards neuroleptics
-
29. Hoencamp E, Knegtering H, Kooy JJ, van der Molen AE. Patient requests and attitude towards neuroleptics. Nord J Psychiatry 1995;49 (Suppl. 35):47-55.
-
(1995)
Nord J Psychiatry
, vol.49
, Issue.SUPPL. 35
, pp. 47-55
-
-
Hoencamp, E.1
Knegtering, H.2
Kooy, J.J.3
Van Der Molen, A.E.4
-
30
-
-
0029917169
-
Patients' requests and satisfaction with services in an outpatient psychiatric setting
-
30. Perrault M, Rogers W, Leichner P, Sabourin S. Patients' requests and satisfaction with services in an outpatient psychiatric setting. Psychiatr Serv 1996;47:287-292.
-
(1996)
Psychiatr Serv
, vol.47
, pp. 287-292
-
-
Perrault, M.1
Rogers, W.2
Leichner, P.3
Sabourin, S.4
-
31
-
-
0016967816
-
Specificity of patients' requests in the initial interview
-
31. Eisenthal S, Lazare A. Specificity of patients' requests in the initial interview. Psychol Rep 1976;38:739-748.
-
(1976)
Psychol Rep
, vol.38
, pp. 739-748
-
-
Eisenthal, S.1
Lazare, A.2
-
32
-
-
0017817102
-
Referrals from a psychiatric emergency room: Relationship of compliance to demographic and interview variables
-
32. Jellinek M. Referrals from a psychiatric emergency room: relationship of compliance to demographic and interview variables. Am J Psychiatry 1978;135:209-213.
-
(1978)
Am J Psychiatry
, vol.135
, pp. 209-213
-
-
Jellinek, M.1
-
33
-
-
0017760018
-
The psychiatric emergency room: A study of patient treatment requests
-
33. Grad GJ, Lindenmayer J. The psychiatric emergency room: a study of patient treatment requests. Int J Soc Psychiatry 1977;23:132-139.
-
(1977)
Int J Soc Psychiatry
, vol.23
, pp. 132-139
-
-
Grad, G.J.1
Lindenmayer, J.2
-
34
-
-
0019827484
-
Consumer benefits and satisfaction at a day treatment center
-
34. Meier RM. Consumer benefits and satisfaction at a day treatment center. Compr Psychiatry 1981;22:490-499.
-
(1981)
Compr Psychiatry
, vol.22
, pp. 490-499
-
-
Meier, R.M.1
-
35
-
-
0025228419
-
Ego development and treatment requests
-
35. Dill DL, Noam GG. Ego development and treatment requests. Psychiatry 1990;53:85-91.
-
(1990)
Psychiatry
, vol.53
, pp. 85-91
-
-
Dill, D.L.1
Noam, G.G.2
-
36
-
-
0017884685
-
Are there social class differences in patients' treatment conceptions?
-
36. Frank A, Eisenthal S, Lazare A. Are there social class differences in patients' treatment conceptions? Arch Gen Psychiatry 1978;35:61-69.
-
(1978)
Arch Gen Psychiatry
, vol.35
, pp. 61-69
-
-
Frank, A.1
Eisenthal, S.2
Lazare, A.3
-
37
-
-
0017458461
-
Expression of patients' requests in the initial interview
-
37. Eisenthal S, Lazare A. Expression of patients' requests in the initial interview. Psychol Rep 1977;40:131-138.
-
(1977)
Psychol Rep
, vol.40
, pp. 131-138
-
-
Eisenthal, S.1
Lazare, A.2
-
38
-
-
0002336825
-
Doctor patient communication: A review
-
Pendleton D, Hasler J, ed. London: Academic Press
-
38. Pendleton D. Doctor patient communication: a review. In: Pendleton D, Hasler J, ed. Doctor patient communication. London: Academic Press, 1983;5-53.
-
(1983)
Doctor Patient Communication
, pp. 5-53
-
-
Pendleton, D.1
-
39
-
-
0027974280
-
Acceptability, sensitivity and content validity of the VECS and VSSS in measuring expectations and satisfaction in psychiatric patients and their relatives
-
39. Ruggeri M, Dall'agnola R, Agostini C, Bisoffi G. Acceptability, sensitivity and content validity of the VECS and VSSS in measuring expectations and satisfaction in psychiatric patients and their relatives. Soc Psychiatry Psychiatr Epidemiol 1994;29:265-276.
-
(1994)
Soc Psychiatry Psychiatr Epidemiol
, vol.29
, pp. 265-276
-
-
Ruggeri, M.1
Dall'Agnola, R.2
Agostini, C.3
Bisoffi, G.4
-
41
-
-
0018373792
-
Cross-cultural study of initial visits to psychiatric outpatient clinics
-
41. Elms RR, Kevany J, Thomson C, Webb M. Cross-cultural study of initial visits to psychiatric outpatient clinics. Nurs Res 1979;28:81-84.
-
(1979)
Nurs Res
, vol.28
, pp. 81-84
-
-
Elms, R.R.1
Kevany, J.2
Thomson, C.3
Webb, M.4
-
42
-
-
0025116497
-
The phenomenology of psychiatric hospitalization: The patient's experience and expectations
-
42. Gregoire PA. The phenomenology of psychiatric hospitalization: the patient's experience and expectations. Acta Psychiatr Scand 1990;82:210-212.
-
(1990)
Acta Psychiatr Scand
, vol.82
, pp. 210-212
-
-
Gregoire, P.A.1
-
43
-
-
0031949113
-
Moving psychiatric patients from hospital to community: Views of patients, providers and families
-
43. Holley HL, Hodges P, Jeffers B. Moving psychiatric patients from hospital to community: views of patients, providers and families. Psychiatr Serv 1998;49:513-517.
-
(1998)
Psychiatr Serv
, vol.49
, pp. 513-517
-
-
Holley, H.L.1
Hodges, P.2
Jeffers, B.3
-
44
-
-
0031980858
-
Patient satisfaction: Ethnic origin or explanatory model?
-
44. Callan A, Littlewood R. Patient satisfaction: ethnic origin or explanatory model? Int J Soc Psychiatry 1998;44:1-11.
-
(1998)
Int J Soc Psychiatry
, vol.44
, pp. 1-11
-
-
Callan, A.1
Littlewood, R.2
-
46
-
-
0031439553
-
A clinimetric apporach to the components of the patient-physician relationship
-
46. Sledge WH, Feinstein AR. A clinimetric apporach to the components of the patient-physician relationship. J Am Med Assoc 1997;278:2043-2048.
-
(1997)
J Am Med Assoc
, vol.278
, pp. 2043-2048
-
-
Sledge, W.H.1
Feinstein, A.R.2
-
47
-
-
0027184984
-
The development and use of the Verona Expectations for Care Scale (VECS) and the Verona Service Satisfaction Scale (VSSS) for measuring expectations and satisfaction with community-based psychiatric services in patients, relatives and professionals
-
47. Ruggeri M, Dall'agnola R. The development and use of the Verona Expectations for Care Scale (VECS) and the Verona Service Satisfaction Scale (VSSS) for measuring expectations and satisfaction with community-based psychiatric services in patients, relatives and professionals. Psychol Med 1993;23:511-523.
-
(1993)
Psychol Med
, vol.23
, pp. 511-523
-
-
Ruggeri, M.1
Dall'agnola, R.2
|