Effects of prompt style on user responses to an automated banking service using word-spotting

British Telecom technology journal

Volumn 17, Issue 1, 1999, Pages 160-171

  McInnes, F R ^a   Nairn, I A ^a   Attwater, D J ^a   Jack, M A ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

AUTOMATION; ERROR ANALYSIS; ONLINE SYSTEMS; SPEECH RECOGNITION; TELECOMMUNICATION SERVICES;

AUTOMATED TELEPHONE BANKING SERVICES; WORD-SPOTTING METHOD;

HUMAN COMPUTER INTERACTION;

EID: 0032688758     PISSN: 02650193     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (7)

1. Jack M A, Foster J C and Stentiford F W M: 'Intelligent dialogues in automated telephone services', Proceedings of ICSLP 92 (International Conference on Spoken Language Processing), Banff, Alberta, Canada, pp 715-718 (1992).
2. Fraser N M and Gilbert G N: 'Simulating speech systems', Computer Speech and Language, 5, pp 81-99 (1991).
3. Foster J C, Dutton R T, Jack M A, Love S, Nairn I A, Vergeynst N A and Stentiford F W M: 'Design and evaluation of dialogues for automated telephone services', Proc Institute of Acoustics, 14, part 6, pp 629-635 (1992).
4. McInnes F R, Carraro F, Hiller S M and Rooney E J: 'Evaluation and optimisation of a segmenter for a PC-based pronunciation teaching system', Proc Institute of Acoustics, 14, part 6, pp 109-116 (1992).
5. Simons A D and Edwards K: 'SUBSCRIBER - A phonetically annotated telephony database', Proc Institute of Acoustics, 14, part 6, pp 9-16 (1992).
6. Dutton R T, Foster J C, Jack M A and Stentiford F W M: 'Identifying usability attributes of automated telephone services', Proceedings of Eurospeech '93 (European Conference on Speech Communication and Technology), Berlin, Germany, pp 1335-1338 (1993).
7. Love S, Dutton R T, Foster J C, Jack M A and Stentiford F W M: 'Identifying salient usability attributes for automated telephone services', Proceedings of ICSLP 94 (International Conference on Spoken Language Processing), Yokohama, Japan, pp 1307-1310 (1994).