Modeling the FedEx IT division: a system dynamics approach to strategic IT planning

Journal of Systems and Software

Volumn 46, Issue 2, 1999, Pages 203-211

  Williford, Judson ^a   Chang, Andrew ^a  

^a FedEx   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ADMINISTRATIVE DATA PROCESSING; BUDGET CONTROL; HUMAN ENGINEERING; MATHEMATICAL MODELS; PRODUCTIVITY; REGRESSION ANALYSIS; STRATEGIC PLANNING;

FEDEX INFORMATION TECHNOLOGY DIVISION; SYSTEM DYNAMICS MODEL;

INFORMATION TECHNOLOGY;

EID: 0032678307     PISSN: 01641212     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0164-1212(99)00013-8     Document Type: Article

References (7)

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4. Paulk, M.C. et al., 1995. The capability maturity model. Guidelines for improving the software process. The SEI Series in Software Engineering. Addison-Wesley, Reading, MA.
5. Richmond, B., 1992. Introduction to Systems Thinking and iThink. High Performance Systems Inc., Hanover, NH.
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7. TPC Benchmark, TPC-C Rev 3.0. Report date 04/15/1996.