Multiserver queueing system with impatient customers

Management Science

Volumn 45, Issue 3, 1999, Pages 444-448

  Boots, Nam Kyoo ^a   Tijms, Henk ^a  

^a VU UNIVERSITY AMSTERDAM   (Netherlands)

Author keywords

[No Author keywords available]

Indexed keywords

HEURISTIC METHODS; POISSON DISTRIBUTION; PROCESS ENGINEERING; QUEUEING THEORY; VALUE ENGINEERING;

LOSS PROBABILITY; MULTISERVER QUEUEING SYSTEMS;

INDUSTRIAL MANAGEMENT;

EID: 0032672673     PISSN: 00251909     EISSN: None     Source Type: Journal    
DOI: 10.1287/mnsc.45.3.444     Document Type: Article

References (9)

1. r/c queues. European J. Oper. Res. 92 112-124.
2. Baccelli, F., G. Hebuterne. 1981. On queues with impatient customers. F. Kylstra, ed. Performance '81. North-Holland, Amsterdam, 159-179.
3. Barrer, D.Y. 1957. Queueing with impatient customers and ordered service. Oper. Res. 5 650-656.
4. Cooper, R.B. 1981. Introduction to Queueing Theory. 2nd ed. Edward Arnold, London, UK.
5. De Smit, J.H.A. 1983. A numerical solution for the multi-server with hyperexponential service times. Oper. Res. Letters 2 217-224.
6. Gnedenko, B.V., I.N. Kovalenko. 1989. Introduction to Queueing Theory. 2nd ed. Birkhauser, Boston, MA.
7. Graves, S. 1984. The application of queueing theory to continuous perishable inventory systems. Management Sci. 28 401-406.
8. Seelen, L.P., H.C. Tijms, M.H. Van Hoorn. 1985. Tables for Multi-Server Queues. North-Holland, Amsterdam.
9. Tijms, H.C. 1994. Stochastic Models. Wiley, New York.