Expert error in trouble-shooting: An exploratory study in electronics

International Journal of Human Computer Studies

Volumn 50, Issue 5, 1999, Pages 391-405

  Besnard, Denis ^a   Bastien Toniazzo, Mireille ^a  

^a AIX MARSEILLE UNIVERSITÉ   (France)

Author keywords

[No Author keywords available]

Indexed keywords

ABILITY TESTING; ELECTRONIC EQUIPMENT TESTING;

DIAGNOSTIC REASONING; TROUBLE-SHOOTING;

HUMAN ENGINEERING;

EID: 0032659910     PISSN: 10715819     EISSN: None     Source Type: Journal    
DOI: 10.1006/ijhc.1999.0251     Document Type: Article

References (46)

1. AMALBERTI R., HOC J. M. Un modèle heuristique des liens entre planification, diagnostic et action: point de départ pour des recherches sur la résolution de problème en contrôle de processus. Recherches pour l'ergonomie. 1993;45-52.
2. AMALBERTI R. Safety and process control: an operator-centered point of view. Reliability Engineering and System Safety. 38:1992;99-108.
3. AMERGE C., MARINE C. Etude comparative expert-débutant lors de l'élaboration d'un prédiagnostic ergonomique. Le Travail Humain. 55:1992;97-117.
4. ANDERSON J. R. Problem solving and learning. American Psychologist. 48:1993;35-44.
5. BADDELEY A. Is working memory working? The fifteenth Bartlett lecture. The Quartely Journal of Experimental Psychology. 44:1992;1-31.
6. BARFIELD W. Expert-novice differences for software: implications for problem-solving and knowledge acquisition. Behaviour and Information Technology. 5:1986;15-29.
7. BEREITER S. R., MILLER S. M. A field-based study of troubleshooting in computer-controlled manufacturing system. IEEE Transactions on Systems, Man and Cybernetics. 19:1989;205-219.
8. BISSERET, A. 1970, Analyse de la mémoire opérationnelle du contrôleur de la navigation aérienne, Etude de l'Institut de Recherche d'Informatique et d'Automatique, Rocquencourt.
9. BOSHUIZEN H. P. A., HOBUS P. P. M., CUSTERS E. J. F. M., SCHMIDT H. G. Cognitive effects of practical experience. EVANS D. A., PATEL V. L. Advanced Models of Cognition for Medical Training and Practice. 1991;337-348 Springer Verlag, Heidelberg.
10. CARLSON R. A., KHOO B. H., YAURE R. G. Acquisition of a problem-solving skill: levels of organization and use of working memory. Journal of Experimental Psychology: General. 119:1990;193-214.
11. CHANG S. J., Di CESARE F., GOLDBOGEN G. Failure propagation trees for diagnosis in manufacturing systems. IEEE Transactions on Systems, Man and Cybernetics. 21:1991;767-776.
12. CHASE W. G., SIMON H. A. Perception in chess. Cognitive Psychology. 4:1973;55-81.
13. CUSTERS E. J. F., BOSHUIZEN H. P. A., SCHMIDT H. G. The influence of medical expertise, case typicality and illness script component on case processing and disease probability estimates. Memory and Cognition. 24:1996;384-399.
14. DAS S. R., JONE W. B., WONG K. L. Probability modeling and fault analysis in sequential logic using computer simulation. IEEE Transactions on Systems, Mans and Cybernetics. 20:1990;490-498.
15. DETIENNE F. What models for program understanding? Actes du colloque. Using complex Information. 1996;Université de Poitiers. p. 60-66.
16. ERICSSON K. A., KINTSCH W. Long term working memory. Psychological Review. 102:1995;211-245.
17. ERICSSON K. A., STASZEWSKI J. Skilled memory and expertise: mechanisms of exceptional performance. KLAHR D., KOTOVSKY K. Complex Information Processing. 1989;Lawrence Erlbaum, Hillsdale.
18. FINK P. K., LUSTH J. C. Expert systems and diagnostic expertise in the mechanical and electrical domains. IEEE Transactions on Systems, Man and Cybernetics. 17:1987;340-349.
19. FRENSCH, P. A. STERNBERG, R. J. Expertise and flexibility: the costs of expertise.
20. GABA D. Dynamic decision making in anesthesiology: Cognitive models and training approaches. EVANS D. A., PATEL V. L. Advanced Models of Cognition for Medical Training and Practice. 1991;123-147 Springer-Verlag, Heidelberg.
21. GOBET F., SIMON H. A. Templates in chess memory: a mechanism for recalling several boards. Cognitive Psychology. 31:1996a;1-40.
22. GOBET F., SIMON H. A. Recall of random and distorted chess positions: implications for the theory of expertise. Memory and Cognition. 24:1996b;493-503.
23. HARDIMAN P. T., DUFRESNE R., MESTRE J. The relation between problem categorization and problem solving among experts and novices. Memory and Cognition. 17:1989;627-638.
24. HOC J. M. Supervision et contrôle de processus. La cognition en situation dynamique. 1996;PUG, Grenoble.
25. HUNT E. Why is it hard to improve mental competence? A cognitive science perspective. Advances in Cognition and Educational Practice. 1A:1992;3-24.
26. KONRADT U. Strategies of failure diagnosis in computer-controlled manufacturing systems: empirical analysis and implications for the design of adaptive decision support systems. International Journal of Human-Machine Interactions. 43:1995;503-521.
27. LESGOLD A., GLASER R., RUBINSON H., KLOPFER D., FELTOVITCH P., WANG Y. Expertise in a complex skill: diagnosing X-ray pictures. CHI M. T. H., GLASER R., FARR M. J. The Nature of Expertise. 1988;Lawrence Erlbaum, Hillsdale.
28. MUMMA G. H. Categorization and rule induction in clinical diagnosis and assessment. The Psychology of Learning and Motivation. 29:1993;283-326.
29. NOOTEBOOM P., LEEMEIJER G. B. Focusing based on the structure of a model in model-based diagnosis. International Journal of Man-Machine Studies. 38:1993;455-474.
30. NORMAN G. R., BROOKS L. R., ALLEN S. W. Recall by expert mediacl practitioners and novices as a record of processing attention. Journal of Experimental Processing: Learning, Memory and Cognition. 6:1989;1166-1174.
31. OHLSSON S. Learning from performance errors. Psychological Science. 103:1996;241-262.
32. PATRICK J. Cognitive aspects of fault-finding training and transfer. Le Travail Humain. 56:1993;187-209.
33. RASMUSSEN J. Information Processing and Human-Machine Interaction. 1986;Elsevier, Amsterdam.
34. RASMUSSEN J. Diagnostic reasoning in action. IEEE Transactions on Systems, Man and Cybernetics. 23:1993;981-992.
35. REASON J. L'erreur humaine. 1993;PUF, Paris.
36. REED N. E., JOHNSON P. E. Analysis of expert reasoning in hardware diagnostic. International Journal of Man-Machine Studies. 38:1993;251-280.
37. RICHARD J. F. Les activités mentales. 1990;PUF, Paris.
38. ROUSE W. B. Human problem solving performance in a fault diagnosis task. IEEE Transactions on Systems, Man and Cybernetics. 8:1978;258-271.
39. ROUSE W. B., ROUSE S. H. Measures of complexity in fault diagnosis tasks. IEEE Transactions on Systems, Man and Cybernetics. 9:1979;720-727.
40. SANDERSON P. M. Knowledge acquisition and fault diagnosis: experiments with PLAULT. IEEE Transactions on Systems, Man and Cybernetics. 20:1990;255-242.
41. SANDERSON P. M., MURTAGH J. M. Predicting fault diagnosis performance: why are some bugs hard to find? IEEE Transactions on Systems, Man and Cybernetics. 20:1990;274-283.
42. SMITH M. U. Expertise and the organization of knowledge: unexpected differences among genetic conselors, faculty, and students on problem categorization tasks. Journal of Research in Science Teaching. 29:1992;179-205.
43. SOLOWAY E., ADELSON B., EHRLICH K. Knowledge and processes in the comprehension of computer programs. CHI M. T. H., GLASER R., FARR M. J. The Nature of Expertise. 1988;Lawrence Erlbaum, Hillsdale.
44. VAN ESLANDE P. Les erreurs d'interprétation en conduite automobile: mauvaise catégorisation ou activation erronée de schémas? Intellectica. 15:1992;125-149.
45. WIEDENBECK S., FIX V. Characteristics of the mental representations of novice and expert programmers: an empirical study. International Journal of Man-Machine Studies. 1993;793-812.
46. ZAJCHOWSKI R., MARTIN J. Differences in the problem-solving of stronger and weaker novices in physics: knowledge, stategies, or knowledge structure? Journal of Research in Science Teaching. 30:1993;459-470.