Service management for global enterprise network system

NTT Review

Volumn 11, Issue 2, 1999, Pages 113-120

  Miyazaki, Yoshiyuki ^a   Komatsu, Yuichi ^a   Kakita, Hiroyuki ^a   Tanaka, Kazutoshi ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

CLIENT SERVER COMPUTER SYSTEMS; COMPUTER NETWORKS; INFORMATION DISSEMINATION; INTERNATIONAL COOPERATION; MANAGEMENT INFORMATION SYSTEMS; NETWORK PROTOCOLS; RESEARCH;

GLOBAL SERVICE MANAGEMENT SYSTEM; SERVICE LEVEL AGREEMENT; SERVICE MANAGEMENT SYSTEM;

INFORMATION TECHNOLOGY;

EID: 0032624232     PISSN: 09152334     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (12)

1. Katrina Pugh Leinbach Alien Consulting, "Open Systems Management," Challenges and Market Opportunities, Spectrum, 1994.
2. "Special Feature: Service Management for Enterprise Networks: LSMS," NTT R&D, Vol. 46, No. 11, 1997 (in Japanese).
3. Stephn J. Harris, "Proactive Service Management, Leveraging Telecom Information Assets for Competitive Advantage," NOMS'96, 23.1, 1996.
4. Y. Komatsu, "Strategic Using and Analyzing Technology of Service-Related Data in Enterprise System," APNOMS'97, 4.1, 1997.
5. Network Management Forum (current TeleManagementForum), "A Service Management Business Process Model," NMF GB901, 1995.
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12. H. Kakita et al., "Study of Trouble Ticket Distribution Method in Global Network," IEICE Fall Conference '98, B-7-143, 1998.